Blake O'Connor Email & Phone Number

Melbourne, Florida, United States

Provide SYSADMIN role for over 50 nation wide sites to the largest privately owned AC company. Provide VOIP and Cellular design, troubleshooting, and administration in relation to company growth through acquisition to 4x in 6 month period to prepare company for going public. Create and follow procedures, provide training, point of escelation, and supervision to junior team members. Build and troubleshoot latest Windows server and VMware (vSphere, and Workspace One) systems to maintain operational capabilities. Build and troubleshoot Windows 10 and 11 PCs. Design and troubleshoot end point imaging and automation. Troubleshoot Office 365, Azure, and SM-Plus (ERP) issues. Create custom applications and write scripts for Microsoft heavy enviroment (VBS, batch, and PowerShell) to resolve issues and automate processes. Troubleshoot network/VOIP outages, database contention, and server degradation. Build virtual switches for VOIP system within VMware framework. Provide assistance in a multitude of challenging security incidents and harden network topology. Work with various security systems including Dark Trace, Comodo/Itarian, Cisco Umbrella, Arctic Wolf, Okta 2FA, and CyberArk. Configure FW side VPN settings. Setup and troubleshoot Cisco Any Connect, and Sonic Walls VPNS. Troubleshoot issues with: CITRIX Application servers, configure IP cameras and Sonic Wall/Meraki FWs for routing and network access through VPN. Assist employees with phone and email support. Build out Android Knox profile for acquisiton growth, design and build comapny architecture in relation to MDM, AD, and other required systems to meet ever changing business needs. Add Android and Apple Apps from store and custom design to MDM and push to remote devices. Manage mobile device lifecycle and cellular service and troubleshoot any and all issues with end points, server arcitecture and network. Install and troubleshoot wide array of printer brands. Provide support through 24 x 7 on call rotation.

Titusville, Florida, United States

Performed troubleshooting of network issues such as network loops, broadcast storms, latency, andbandwidth over utilization. Built and configured Cacti server to assist with this process and implementednetwork protocols such as STP to mitigate disruption of operations. Built out local area network andservers of various Windows and Linux flavors. Develop disaster recovery plans. Perform disaster recoveryoperations for degraded servers, deleted files, and in response to hurricane Irma destroying headquarters building. Moved server room and built replacement call center at secondary site utilizing VOIPequipment configure on the fly. Performed administration of VOIP involving creation of user accounts,work group queues for email metrics, sales recordings, and various membership access requirements.Troubleshoot VOIP equipment from Polycom phone settings and provisioning, switch configurations forVOIP, blue tooth headsets, call quality, and Interaction Desktop software settings. Develop software andsystem builds. Setup security posture in regards to antivirus servers and security applications, threatdetection equipment, and fortigate firewalls. Built Security Onion server to assist with HIDS monitoring.Built OpenVAS vulnerability scanner to help security posture and meet criteria for PCI DSS 3.2. ProvidedSYSADMIN of CRM's such as Microsoft Dynamics and AS400. Build out workstations from scratch anddeveloped cloning software. Configured Samba server to use for Windows cloning process when previoushardware was lost in hurricane Irma. Performed troubleshooting on and resolved dotnet app hangs andapp crashes. Created Android APP for BYOD email access. Install applications with PDQ Deploy andcommand line.Configure Trend Micro for security posture.

Melbourne, Fl

Provided tier 2 support for multiple FAA programs. Configured MS Access database with Clear Quest ticket system front end with nested file structure for security incident logging. Wrote script and configured various software programs to move monitoring of transport to front monitor to free room for tier 1 to monitor ArcSight events. Worked with tier 3 security and network engineers to turn up and secure sites. Created filters and monitored events in ArcSight to maintain security of network. Updated Sourcefire and McAfee definitions and developed procedures to train tier 1. Modeled network and radio equipment in Remedy and Spectrum. Added DNS entries for network equipment.

Melbourne, Florida Area

Provided dual roles in Network Operations and Systems Administration System Administration Support the FAA’s Weather and Radar Processor (WARP) and Operational and Supportability Information System (OASIS) programs, a nation-wide enterprise network with UNIX and Windows servers. Responsible for real time 24X7 monitoring of weather systems at 23 Air Traffic Control Centers, 3 Center Radar Approach Control Centers, and 2 Terminal Radar Approach Control Centers. This includes monitoring of system performance and pro-active support. Coordinate deployment and operational support of systems upgrades and maintenance updates. Coordinate efforts between field support teams and on-site technical support services. Handle first line of support for customer and field calls into an operations center. Log calls and perform preliminary investigations into reported network issues. Disaster Recovery/Outage first response. After hours (often solo) manning of HTEN and Weather Help Desk. Providing dual roles in NOS and SYS Admin isolating issues to prevent unnecessary over-utilization of on call engineers and Field Dispatch Techs, saving money and energy of corporate resources. Handle global, national, and state wide outages with grace in stressful situations to restore critical navigation and communication services for Department Of Transportation to protect civilian lives in the greatest capacity. Volunteer for unwanted shifts and duties in a capacity and tradition in line with a history of volunteer service to this great nation.

Provided dual roles in Network Operations and Systems Administration Provide technical support for Harris Trusted Enterprise Network (HTEN) IP services by employing test methods to investigate and remedy network anomalies in a 99.999% up time environment. Monitor for, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools such as Solar Winds Orion, CA Spectrum Suite, and Remedy. Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the network. Efficiently use test methods to troubleshoot WAN/LAN technologies such as SONET, Ethernet, IP, Frame Relay, MPLS, ATM, BGP, Circuit Emulation, and OSPF. Work with Local Exchange Carriers, ILECs, IXCs, internal and external groups as needed to resolve network issues. Remotely work with onsite technicians and telecommunication partners to resolve network problems. Create trouble tickets and initiate workflow for problem resolution. Scrutinize for false positives and perform trend analysis on monitoring equipment to localize network faults and isolate. Investigate, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools. Employ various test methods used to remotely analyze fractional enterprise data networks including fractional T1; T3; Ethernet; IP; and RF. Interpret equipment alarms in the network on premise equipment or TELCO's network and move forward towards service restoration. Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer. This position is part of a 24x7 network control environment. Shift and workday flexibility is required.

Norfolk, Virginia Area

Supervise and perform troubleshooting on CISCO enterprise network over the Global Information Grid. This network contains a layer 3 switch, OC3-12 connections, routers, layer 2 switches, varying encryption devices, and transport equipment. Work with Juniper switches and varying routing protocols. Protocols include BGP, EIGRP, IGRP, OSPF, HDLC, and PPP. Troubleshoot across entire equipment string to support ship and shore services of varying frequencies providing data and voice communication from VLF to EHF RF spectrums. Support VOIP, VTC, and T1 over ATM/ST1000 connections. Oversee the receipt, accounting, distribution, and destruction of transmission encryption keys and devices classified up to Top Secret supporting COMSEC and TRANSEC of US and NATO networks. Successfully restored IP and voice communications on over 100 forward deployed units leading to a 30% increase in nation's operational capabilities. This in turn saved the US Navy over $500,000 in offsite assists, man hours, and equipment replacements.

System and Network Engineering, Administration, Management, Implementation, and Supervision.

San Diego, California

Maintained entire network throughout International Mine countermeasures Exercise (IMCMX). The largest multinational maritime operation in history as a response to Iranian threats to close the straight of Hormuz and attack Israel. Increased system security through hardening and penetration testing. Performed installation, upgrade, and troubleshooting on servers, workstations, and peripherals. Configured ADNS Red Hat Cisco routers for VTC and VOIP implementations. Implemented, directed, and designed disaster recovery, backup, and network Standard Operating Procedures as needed. Worked on Group Policies, Domain Controlers, Exchange System Manager, and implementing best practices. Through hands on troubleshooting saved $70,000 by isolating high level faults and determined best course of action in response. This included network implementations and multiple server reloads for NIPR and SIPR directly contributing to a 25% increase in mission readiness.

Bachelor’S Degree, Information Technology, 3.4

Activities and Societies: Java, Droid APP Development

Associate Of Science (A.S.), Computer Science

Education record