Blake Thompson Email & Phone Number

Rtp, Nc

Full stack, Agile development team member in the Digital Marketing space. I am skilled in Tag Management, omni-channel Analytics (Web, Voice, Mobile), omni-channel A/B Testing (Web, Voice, Mobile), customer profile/ segmentation/ demographics, Voice of Customer, etc.

Greenville, North Carolina Area

(Employer previously known as University Health Systems of Eastern Carolina)Manage lifecycle of 7000+ program reporting environment. Meet with customers to determine requirements, partner with Database Administrators to provision unavailable data, build reports to specification, deliver to production, monitor performance and usage and retire reports as needed. Maintain reporting systems with product evaluation, installation, upgrade, maintenance, migration and sunset. Manage data systems through metadata management, maintenance of organizational Data Warehouse through Extract/Transform/Load processes and identify and resolve all environmental issues. Lead large scale code/environment change efforts via scoping, discovery, team allocation, prioritization and management.

* Create, support, and enhance enterprise focused business applications supporting workflow management, organizational scorecarding, service level agreement (SLA) adherence, and other key processes. Information brokered is key for minimizing contract charge backs. * Use data mining techniques to support business processes and ad hoc reporting. * Adjust and monitor ETL processes (nightly, weekly, monthly); diagnose and resolve issues as they arise and perform upgrades. * Manage projects of varying sizes and complexity.

* Develop and deploy web sites and applications in support of new or existing business processes and needs. * Act as top-level support liaison for Fidelity/IBM extranet. Bring together senior technical personnel to implement and maintain invisible processes between the two internal networks. * Provide technical upgrades and maintenance to IBM's HR Intranet site ("You and IBM"). * Serve on an internal technical task force panel convened to assess situations/needs, quickly resolve issues, and design/implement new processes and tools. * Lead technical projects involving multiple companies, divisions and team members. * Find and exploit opportunities to add revenue by identifying additional work outside of contractual scope.* Handle transition of systems, processes, and applications from an IBM internal to a Fidelity vendor platform.* Minimize impact to call-center while maintaining a consistent level of service to IBM.

* Manage technical upgrades of enterprise-wide, multi-platform HR Intranet site with 150,000+ person audience.* Establish project plans of up to 13 authors relating to current and future work efforts focusing on coordination, prioritization, and integration with other concurrent projects. * Provide interface with multiple different internal and external organizations in both service provider and customer roles.* Professional training of immediate team, extended team, and 500+ member call center organization.* Act as point of contact for tier 2 and tier 3 technical feedback queue; determining and executing appropriate actions while focusing on customer satisfaction.

* Remediate COBOL/SAS code for the "Year 2000" bug.* Create and maintain internal and external financial reports using JCL, SAS and COBOL on the IBM System/390.* Conduct customer interviews and reviews of proposed code changes.* Participate in internal code reviews

* Sole support for all technical issues.* Improved bookkeeping department's accuracy by updating the proprietary billing system to reflect two recently acquired locations. * Used effective communication and troubleshooting skills to resolve Wide Area Network connectivity issues quickly, leading to increased employee productivity by increasing system availability. * Made software and hardware purchase decisions based on user skill, budget, and other constraints.

* Assisted in company diversification to website creation and hosting by creating reusable site templates. This allowed for accelerated site deployment and reduced development time. * Decreased call center volume regarding proprietary Fuel Tracker® software by creating a 28 page, full-color, bound, technical manual for use by hundreds of EFS clients. * Helped maintain an annual 10% increase in account subscriptions by system administration activities in a clustered, Stratus server environment.* Promoted customer satisfaction by quickly diagnosing problems and formulating solutions for issues regarding connectivity, proprietary software, and online account maintenance.

Diploma, General Studies, Advanced Placement Courses

Honors Graduate

Aa, Communications (Focus: Broadcast Journalism)

* Worked full time and carried full class load (15-18 hrs/semester).

Bba, Management Information Systems

* Graduated with Honors * Worked full time and carried full class load (15-18 hrs/semester).