Field Service Engineer
CurrentProvide advanced technical support and training for various products involved in the fuel industry, including phone/email support as well as completing both billable and warranty service trips to customer sites. Travel includes both domestic and international service trips.Surpassed 2012 service revenue goal by over 240%. Write Technical Solutions, a series of technical documents that discuss known or potential issues and relay information to coworkers, distributors, and/or customers. To date I have written 13 Technical Solutions documents, many of which are published on the Honeywell Enraf ServiceInfoNote e-newsletter program.Provide product development assistance for new products. Responsibilities include interfacing between develop teams and customers, product testing and debugging, and recognizing areas of improvement. Chosen as one of seven total individuals for Level 1 expertise (trainer of trainers) on upcoming products.