• Communicates with customers to troubleshoot and repair software and hardware issues with cellphones, tablets, and computers• Communicates with customers over the phone to help troubleshoot, as well as finalize payment transactions at the counter for services rendered or sales made and ensuring great customer service in a timely manner

⸱ Supported 16+ users and ensured proper maintenance of workstations, printers, and peripherals. Respond to user service requests and expediently diagnose and service equipment to maximize system up-time. Installed new workstations, printers, and networking equipment, installed operating systems, applications, drivers, and configured network properties and hardware⸱ Maintained and repaired Ophthalmic and clinic equipment, as necessary⸱ Accompanied Ophthalmologist into exam rooms, assisted in data entry, and setup equipment for exams

⸱ Licensed Health and Accident, and Life Insurance Agent for the State of Louisiana

⸱ Licensed Health and Accident Insurance Agent for the State of Louisiana

⸱ Directed department staff while facilitating professional work ethic⸱ Responded promptly to all situations, required work, and weekly tasks, and coordinated with office personnel and department heads⸱ Analyzed competitive pricing and quality of equipment for use in the shop, offshore work⸱ Purchased requested products and processed necessary paperwork⸱ Facilitated productive business relations between vendors, managers, and staff⸱ Inspected quality and quantity of deliveries⸱ Organized Parts Room and Receiving areas for required stock and accessibility, as well as operated forklifts and overhead cranes⸱ Retrieved and delivered equipment to and from various work locations⸱ Followed OSHA 29 CFR 1910.1200 to dispose of industrial waste according to the HAZCOM standard⸱ Inspected and maintained fire extinguishers and ensured proper placement throughout the facilities, as well as safety equipment (hard hats, face shields, respirators, etc.) for shop and offshore usage