Pickerington Local School District - February 2022 - CurrentMeta/Pickerington Contractor - October 2021 - February 2022Projects Lead:-Admin Rights Removal Project: Managed the removal of admin rights from non-privileged users, enhancing security and reducing the risk of unauthorized system changes.- District-Wide Vivi Installation: Led the district-wide installation of Vivi, coordinating across departments to ensure smooth integration and adoption.- Papercut Print Release Stations: Managed the setup and configuration of Papercut print release stations, enhancing print management and reducing waste across the organization.- POS Terminal Upgrade: Oversaw the upgrade of POS terminals, ensuring minimal downtime and seamless transitions to new systems.- Self Service Refresh Project: Led the initiative to refresh and optimize Self Service portal, improving access to applications and resources for end-users.- Streamlined Device Deployment for MacOS: Developed and implemented a one-touch deployment process, eliminating previous manual procedures and significantly reducing setup time.Job Duties: - MacOS Deployment via Jamf Pro: Directed multiple successful macOS application deployments using Jamf Pro, improving efficiency and consistency across devices.- IT Support: Delivered comprehensive tier 1-3 technical support both in-person and remotely, effectively troubleshooting hardware, software, and network issues. Consistently ensured high levels of user satisfaction through prompt, efficient resolution of technical problems.- Technician Training: Trained and mentored new technicians, fostering team development and ensuring consistent service quality.- Project Planning & Research: Conducted research and planning for ongoing IT projects, ensuring alignment with organizational goals and efficiency.

Courtesy Clerk - 2017-2018Cashier/SCO attendant - 2018Assistant Customer Service Coordinator - Nov 2018 - October 2021- Helped guide and train courtesy clerks, cashiers, and self-checkout attendants to follow front-end best practices.- Process money going in and out of the store- Assisting customers with any problems while following Kroger policies- Assist with front-end operations- Order Supplies Weekly- Following POS best practices on the register and SCO to ensure the quality of service.- Bagging groceries for customers- Clearing the parking lot of all trash and carts- Representing the Kroger Company in a positive way by helping customers and co-workers in any way possible- Clean spills and help assist in putting items back on the shelves

Tek Systems Contractor (Ohio Health) - Travel Required- Windows 10 Upgrade team - Locate outdated desktops/laptops still running Windows 7 and upgrade them to Windows 10. - Worked at Grant and Riverside Hospital. - Worked with staff to schedule the complete upgrade (around 1-2 hours per computer) to ensure QoS.

- While attending Canal Winchester Schools worked in the student IT department. - Helped set up and launch Canal Winchester Local School's first One-to-One Chromebook distribution for the high school and middle school. - Helped manage inventory of Chromebooks throughout the year.- Used an internal ticket system to help create tickets for repairs including screen repairs and memory wipes.- Escalate tickets to appropriate service teams.