•Oversee administrative functions and assume full accountability for all aspects of program compliance and evaluation.•Coordinate and execute all procedures relating to student enrollment, orientation and intervention throughout the span of the student’s program.•Established and maintained approximately 75 partnership agreements between Benedictine University and hospitals nation-wide for placement of nursing students into apprenticeship and research roles on an annual basis.•Identify, analyze and communicate key program performance metrics.•Increased response rate on exit interviews from 23% to 81% in one year. •Increased enrollment from 150 to more than 400 students.

•Facilitate new hire orientations; educate staff in online platform utilization; promptly address staff and student inquiries via email, Skype and over the phone.•Created and conducted exit interviews for students, alumni and staff.

•Provided leadership and direction to teams of up to nine student support representatives; scheduled and trained staff in operational procedures and customer service.•Coordinated new student orientations and scheduled advisor appointments accordingly; set up meetings between counselors and new enrollees within the Students on Academic Probation (SOAP) program to obtain permits for continuing education.•Served as primary contact for new/existing students and their parents; promptly addressing inquiries and resolving issues.•Played a key role in conceptualizing and launching an innovative Student Initiative Standards and Goals program.•Awarded the Spirited Service Award for exceptional service.

Assist customers with product selection and sales.● Monitor and maintain product stock.● Work with team members to meet sales initiatives.● Maintain product displays.● Cashier