Andrew Blanchette Email & Phone Number

Rocky Hill, Connecticut

Lead and support a team of 12 Injury Evaluation Consultants in the Northeast Claims Service Area.

Rocky Hill, Connecticut

Hartford, Ct

I developed and oversaw process and day-to-day operations of my business unit for Trumbull Services, LLC, a subsidiary held by EXL. In the subrogation platform, I led the Auto, Med Pay/PIP, Worker's Compensation, and special collections lines of business. Managed 3 teams of 8 subrogation specialists. I was responsible for building and nurturing a high performance environment to exceed expectations and deliver high value to our clients. I successfully led the operational implementation of a new client (a top 10 insurance company) with strict process requirements and complex infrastructure, resulting in significant modifications to current business practices to accommodate client needs.

Wallingford, Ct

In this role, I was a member of Home Office QA team responsible for the review and evaluation of field claims handling, including delivery of written feedback. I evaluated and scored individual files based on current processes, and partnered with local management, calibrating them on file effectiveness and identifying and advising on areas of opportunity to support their coaching process. I was selected and acted as a Subject Matter Expert for new Navigator Claims System, and created a job aid to assist nationwide field and team members with system navigation and best practices.

Various

In this high-profile temporary assignment on the Home Office Field Support Team, I traveled to six “red offices” throughout the year to audit baseline metrics in quality and productivity; deliver real time, direct feedback on these metrics; suggest strategies for improvement; and support their efforts for improvement. As part of this team, I collaborated on the design and delivery of an evaluation workshop in the six offices, and a “train the trainer” session for chosen managers to present to other offices across the country. I conducted file and evaluation reviews and delivered feedback either directly or as part of a diagnostic event, and, building on these experiences, I participated in the design of an evaluation job aid distributed to the claim staff throughout the country. I also supported Process Design Team initiatives, including training in Leader Standard Work, COA 4.0 Dashboard for managers, monitoring COA 4.0 Webinars. I developed a rapport with managers and staff members in these offices, seeking and forwarding continous improvement ideas from the field offices to the home office. I conducted Gemba walks to provide claims direction and report any abnormal conditions in daily work flow, and provided observations for coverage and liability standard work, leader standard work, employee performance and productivity.

Wallingford, Ct

In this role, I was a high-performing front line individual contributor with an inventory of 180+ RI claims of varying complexity and value. I handled homeowners liability, property and bodily injury claims and attended depositions and trials when needed. In addition to my standard claims-handling responsibilities, I took on special projects such as setting up a schedule of informative Pay Day meetings, including best practice reviews, vendor information sessions, and new process discussions. I also presented negotiation training on normative leverage to office claims staff as part of ongoing standard work training.

Milford, Ct

In this managerial position, I led a poorly performing team from a low quality index to a high quality index level within a year.I provided administrative and technical supervision for a staff of five Injury Specialists, whose primary task was the settlement/adjudication of complex injury claims with and without litigation. My total staff inventory was 1000+ bodily injury features, and over $15 million in reserves, with an authorization level of $30,000 and 33% of files in litigation. I assigned claims according to skill set to appropriate claim personnel, oversaw scheduling, conducted reviews of pending and closed files for training and quality assurance, and managed all personnel actions: interviewing, performance review, salary recommendations, and coordination of training and development. In addition to leading my team, I partnered with senior management to assist in the creation, development, and implementation of local claims handling and personnel management processes.

Milford, Ct

In my first claims leadership role, I successfully mentored two of my employees into leadership positions.I provided administrative and technical supervision for a staff of five generalist claims adjusters, whose primary task was the settlement/adjudication of property damage claims and less complex injury claims. My total staff inventory was 600+ features, the majority of which were attorney represented claims, with an authority level of $20,000. I reviewed all aspects of file handling, including property damage estimates and injury evaluations, and provided appropriate direction and authorization for settlement. I triaged and assigned incoming files based on complexity, and delivered daily coaching and feedback.-

Milford, Ct

Handled auto claims from start to finish.- Investigated and determined coverage and liability- Wrote estimates on car damages- Evaluated and settled complex bodily injury/property claims with Attorney represented claimantsAverage inventory of 200+ featuresAuthority level of $15,000

Orange, Ct

Investigated and settled a variety of auto claims, from minor property damage to complex liability and litigation Pending of 200+ exposuresSettlement authorization up to $25,000

Shelton, Ct

Investigate and settled a variety of auto claims, including unrepresented injury claims, litigation files, and minor impact/soft tissue claims - Also served as office claim investigator for six months. Conducted scene investigations and witness canvasses, took photographs and statements, and handled small claims suits