Blaze Dela Cruz Email & Phone Number

Remote

Grant Coordinator for: Community Care Expansion (CCE) ProgramThe California Department of Social Services (CDSS) Community Care Expansion (CCE) Deliver strategic, results-oriented leadership while overseeing the execution of a range of grant coordination tasks associated with the provision of funding to expand senior care facilities serving individuals enrolled in or applying to Supplemental Security Income/State Supplementary Payment (SSI/SSP) and Cash Assistance Program for Immigrants (CAPI) including experiencing the risk of homelessness. Employ superior project management and time management capabilities to balance priorities and meet all deadlines in a fast-paced, high-volume setting. Facilitate effective communication between Federal and State representatives and assigned Subrecipients as a primary point of contact and liaison. Utilize a keen attention to detail while monitoring and reviewing project worksheets for compliance. Expertly evaluated, interpreted, applied, and explained any relevant policies, procedures, regulations, or documentation.Demonstrated a strong proficiency in research and analytics. Effectively communicated complex concepts in easily understandable language for individuals with little-to-no background in the subject matter.Maintained 100% strict compliance with all applicable State and Federal guidelines for Federally-awarded public assistance grants.Played a key role in identifying and implementing solutions to streamline workflows, eliminate redundancies, maximize capabilities, and drive continuous improvement across all functions.

Remote

Eligibility Analyst for TN-ERAP program.Advocated for the delivery of financial relief to eligible low-income renters in Tennessee impacted by unexpected financial hardships created by the COVID-19 pandemic. Analyzed individual eligibility for past due rental and utility relief along with an additional three-months of rent assistance over a 12-month period.Secured approval for the disbursement of $3M+ in funding to assist 430+ impacted households.Ensured for 100% compliance of team members with all relevant regulatory standards and guidelines by conducting audits of time-entry corrections for the TN Rent Relief Program.Trusted as a primary contact for any escalated situations including rent and utility escalations, evictions, detainer warrants, budgetary discrepancies, and more. These escalations were brought from the Client (THDA), Director, Executive Director, Governor, Legal and Legal Aid, Call Center, Management, and more.

Remote

Strategized and implemented operational plans for program roll out to address 12 of the Most Impacted and Distressed Counties hit by Hurricane Michael. Orchestrated the deployment of Mobile Application Collection teams and 25+ Case Managers across a network of Government and County facilities to collect applications for citizens with still unmet needs. Instrumental in effectively providing essential resources such as food, water, shelter, healthcare, clothing, and utilities to recipients as the designated resource provider.Showcased strong project management capabilities, administrative prowess, and logistical coordination skills while balancing simultaneous priorities, conflicting requirements, and strict guidelines in a mission-critical setting. Held full accountability for the design, procurement, and deliver of professional business cards for a large-scale team of management professionals and other internal personnel.

Panama City

Panama City, Florida, United States

Operated in a highly-visible capacity as a primary liaison between HRRP staff and general contractors (GC) for any matters relating to program guidance, policy or procedural changes, or any systems or other relevant updates. Leverage a professional and polite demeanor while quickly addressing and inquiries, requests, or concerns posed by the team of GCs. Recommended corrective actions for any uncovered errors, omissions, or deficiencies and collaborate with Department of Economic Opportunity (DEO) to resolve any issues. Conducted performance evaluations on GCs to ensure each individual is in possession of the tools, training, knowledge, and time to successfully finalize each task. Drafted program documents including policy suggestions, construction bulletins, templates, checklists, Standard Operating Procedures (SOPs), correspondence, and more.Trusted with additional management capacities during any leave of absence or whenever requested.Audited 3.2K+ applicant files during extensive Quality Control/Quality Review (QC/QR) efforts.Efficiently issued Notices to Proceed (NTP) within two days of receipt Notice to Construct (NTC) within one day.Eliminated the reoccurrence of common errors or omissions on cost estimates, NTPs, NTCs, invoices, and other construction-related documents by recommending policy and procedural updates.Bolstered workforce qualification by advocating for the implementation of additional training resources.

United States

Operated effectively in a fast-paced, high-volume, quality-driven setting while completing a range of general accounting and data entry type tasks. Recorded general ledger transactions, finalized financial statements, tracked and monitored client communications, compiled audit data, prepared Sales and Use Tax information, and oversaw Quality Control/Quality Review (QC/QR) efforts. Translated complex industry concepts into easily understandable language for persons with little previous exposure to the subject matter.Operated as a valuable and collaborative team member and in an independent capacity with little-to-no oversight.Remained knowledgeable on all current applicable rules and regulatory guidelines.Showcased strong analytical capabilities, interpersonal skills, and superior time management qualifications.

United States

Appointed to act as an authorized delegate of MoneyGram® Payment Systems, Inc. while overseeing the processing of global currency exchange transactions in a fast-paced, highly-regulated setting. Acted as a Subject Matter Expert (SME) in current product and service offerings in order to guide and advise consumers towards solutions that best meet individual needs. Construct and implement an external marketing strategy, track and review metrics within target markets, and seek out business partnerships that align with short- and long-term growth goals. Held full accountability for fostering sustainable consumer relationships and elevating customer satisfaction.Drove efforts to continuously improve profitability, streamline and enhance productivity, and optimize overall performance of the branch.Empowered staff members with the skills, knowledge, qualifications, and support to excel in respective roles through hands-on talent development including training, mentorship, and routine performance evaluations.

Panama City, Florida, United States

Dynamically led a skilled and engaged cross-functional team of sales, lending, and account management professionals throughout daily operations in a fast-paced, strictly-regulated financial environment. Developed and implemented short- and long-term plans for company lending and account management programs that aligned with established goals and mission of the organization. Hired, trained, mentored, and routinely reviewed personnel and orchestrated an upcoming labor schedule that maximized manpower resources and provided adequate coverage for all shifts. Expertly explained product offerings and recommended solutions that best matched the needs of each client and reviewed documentation and contracts for full compliance with current local, state, and Federal requirements and compliance guidelines. Successfully completed the rigorous Unit Manager Training Program at the Corporate Office.Recognized by senior leadership for achieving targeted objectives and driving customer retention through effective management practices.Demonstrated strong problem solving and negotiation capabilities. Expanded revenue by identifying and establishing a key network of referral partners that led to increased sales.Established and grew a skilled and engaged workforce of professionals through hands-on talent development including hiring, training, mentoring, and routinely evaluating personnel.Served as a Subject Matter Expert (SME) in the benefits of program and product offerings in order to guide and advise current and prospective customers on best solutions during both inbound and outbound sales opportunities. Maximized resource utilization and increased manpower capabilities while strategically orchestrating an upcoming calendar for operations.

Florida, United States

Utilized a results-driven approach to overseeing the execution of all aspects of daily operations, administration, talent development, HR, and finance for a General Contractor working to address the devastation left by Hurricane Michael. Maintained 100% compliance with current regulatory standards while acting as the permit specialist with accountability for compiling, notarizing, submitting, and retrieving finalized permit packets prior to work. Partnered closely with clients throughout the process and quickly addressed any questions, concerns, or inquires. Completed W-9s and oversee payroll. Played an instrumental role in the stand up of a well-qualified workforce by hiring well-qualified internal personnel and vetting and verifying certification, compliance, licensure, and work authorization of subcontractors.Significantly bolstered efficiency and streamlined operational workflow by creating a new, accessible database infrastructure in the company Google Drive.

Reviewed and analyzed accounts and customer situations that may have required differentiated treatment or specialized resolution. Acted as a subject matter expert on data elements and data mining techniques within the reporting environment to support all areas impacted by loss.

Hypnotherapy/Hypnotherapist

Quantum Healing Hypnosis Technique allows people to access a part of themselves that holds all the answers. Some people people call this.

Natural Health And Wellness

Natural health and wellness takes a holistic approach in combining different alternative health remedies to help cure or lessen problems.

Master Certified Health Coach, Nutri

Mycology

The study of Mycology focuses on the diversity and evolution of mushroom-forming fungi. Many fungi are useful in medicine and industry..