To lead a combined team of quality auditors and estimate reviewers to promote positive change through corporate compliance, individual performance evaluations, and proactively identifying leakage through estimate review/supplement handling.

Team leader and contributor for the creation of the Property Resolution Team (Supplement Team). Aid in the training, process development, guidelines, and hiring of one hundred plus adjusters in a new task-based model to improve property claim utilization, serve the internal customer, and reduce claims leakage.

Affected organizational health through file review audits and feedback designed to improve internal controls, decrease loss cost, and address gaps in operational efficiency and estimating practices.

As a founding Senior Trainer, aided in the development of new hire adjusters. Functioned as mentor to affect adjuster growth in a customer facing role and improve retention within the organization. Developed and presented training materials and processes in support of the trainer program.

Delivered superior customer service and aid to customers in need due to unexpected life events from catastrophes or local weather events. Investigate, adjust, and negotiate with all parties to efficiently reconcile complex to large losses up to $350k.

As team lead, my role is to provide support to our Inside Adjusters through my team of processors. Through our efforts, we are able to assist with obtaining estimates, answer questions, and coordinate activities to the Inside Adjusters for escalated claim handling. Additionally, we are able to provide support via theft claims by contacting police departments to obtain loss data, facts, and verify information to expedite claim handling. The team is supported through on going training, motivation, and on going career training through weekly and monthly meetings.

As an Agent Advocate, my role was to bridge the gap between the customer and agent while handling high level escalations. I was also utilized during Catastrophe deployments to assist by working side by side with Agents and the Catastrophe team to assist customers in need by providing support, payments or any others assistance necessary. By acting as a liaison, it only stood to improve relationships and retention through improved and open lines of communication.

As an catastrophe adjuster, I was on full time deployments across the United States to assist with immediate service in the event of a catastrophic event. By promptly investigating losses, determining coverage, and settling claims with payment on site, I was able to promptly serve our customers. During these deployments, I practiced empathy and understanding with customers and vendors for their claim needs and overall concerns.

As a Store Manager and Leader, I provided daily support of a selling staff through inspiration and motivation. By overseeing an operationally sound store and focusing maximum effort on the selling floor, we were able to achieve sales results while providing excellent customer service. Additionally, as a team we worked hard to represent the brand through a clean presentation and neatly merchandises selling floor. To further support the team, I utilized leadership techniques such as on going training, consistent one on one meetings, team meetings, and a system of recognition.

As Store Leader, I was proud to state that I was able to enter this location and turn it into a positive contributor for the company. I was granted the opportunity to take on this location with only one leader on staff and approximately 5 associates. This was truly a challenge to my skills and I gladly took on the opportunity! As a result, I utilized through great leadership and teaching from above the value of networking and identifying talent that would work well together. Ultimately, we were able to build a strong team that achieved great results. In additional to providing excellent service, building a customer base through friends and family, and large ticket sales, we were ultimately a family! While the economy at this time was quite difficult we were one of a few stores in the company to have a positive increase to plan at approximately +7%. Unfortunately due to failed lease negotiations, the location was closed and our team stuck together during the process. Without question, it was an incredible experience to work for RH!