Brian Leibowitz Email & Phone Number

Pompano Beach, Florida, United States

As a Human Resources Generalist, I oversee all resource functions for 8 employees. I conduct full-cycle recruiting, including interviewing, onboarding, and orientation. To support employee training and development objectives, I created and implemented a script training program for customer service representatives. This enhanced employee performance, increasing the revenue by 11%.I establish personnel policies and procedures that support operational objectives by reviewing, editing, and maintaining employee handbooks for compliance. This led to the successful creation of conflict procedures, as well as infection control procedures per CDC COVID-19 guidelines. I also manage the "ADP Run" human resources information system and ascertain accurate and up-to-date data imports and employee information. By managing and attending industry-specific events, I was able to increase annual sales by 4%.

Pompano Beach, Florida, United States

I started as a Sales Customer Service Manager at Coastal Boot, LLC. In this role, I developed and supervised a team of 4 employees. I assessed performances to determine training needs and defined accurate plans for reducing process lags. By facilitating training on products and sales strategy, I was able to decrease downtime.Furthermore, I introduced higher standards for customer service to streamline operations, increasing overall efficiency. I also implemented customer service initiatives and developed and offered unique discount options while driving interest in new product lines. As a result, customer retention increased.

Boynton Beach, Florida, United States

Having served as a Production Department Manager, I oversaw and developed a multi-disciplined team of 5 members. I set clear goals, monitored progress, and provided coaching and mentoring for continuous improvement. This boosted team productivity and efficiency.I also supervised product and pre-press department initiatives. I analyzed existing processes, identified areas for improvement, and execute effective strategies to streamline production. Consequently, improving productivity and customer satisfaction by 8% and 21% overall.