Community Lead / Account Manager Jr.
Argentina
Membership Engagement & Retention- Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience.- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.- Follow up in person with all members who've submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response.Move-In & Move Out- Conduct pre-move-in meetings with all new accounts to ensure a successful move in.- Complete the New Member Orientation process for all new accounts within the building.- Conduct move out interviews to understand the departing members' overall experience.Sales Support- Conduct building tours set up by the Sales team for VIPs or prospective members as needed.- Alert appropriate contact on the Growth Team when a member notifies of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc.)- Hand-off prospective member sales to appropriate sales contacts (walk-ins, current members, guests, etc.)Building Operations And Management- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast.- Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.Safety And Security- Review and understand the role in the building management & WeWork provided Emergency Action Plans.- Create incident reports as necessary, Respond appropriately and escalate any medical emergency.
