• Attending to clients’ enquiries and complaints.• Reviewing service performance with clients and always improving for their satisfaction.• Identifying opportunities for increasing clients’ product utilization and smooth operations.• Supervising and coordination of staff for excellent service performance

ROLES AND RESPONSIBILITY● Marketing of corporate CUG, Sims registration and replacement. ● Marketing handsets and desk top phones which is GSM Sims enabled.● Advertising and providing satisfactory customer service. ● Develop weekly and monthly work plan to facilitate task accomplishment.● Providing coaching to subordinate in the performance of their duties and functions.● Building strong customer relationship which builds sales and visibilities.

ROLES AND RESPONSIBILITY ● Knowledge of shares system and confidence to quote complicated fares.● Provide a front line presence for all enquiries and complaints.● Making reservations and ensuring Virgin Nigeria products are sold to its maximum capacity.● Providing accurate information regarding fares, ticketing and product knowledge.● Work with superiors in providing incentives for ticketing staff to achieve VK sales target.

ROLES AND RESPONSIBILITY● Educate the public about HIV/AIDS and STD through theatre entertainment.● Developing programs to address women and youth in rural communities.● Interfacing between communities and government development initiators.● Organizing workshop for capacity building and resource management

ROLES AND RESPONSIBILITY● Provide a frontline point of presence for passenger enquiries.● In-depth knowledge and understanding of Vidacom and fare quotes according to customer enquiries.● Ticket sales, revalidation, issuance and making reservations. ● Provide accurate information, handle customer complaint and ensure that excellent customer service is rendered.● Develop and maintain corporate image and reputation.