• deal with passenger flight queries.• verify travel documents and provide boarding passes.• tell passengers about luggage restrictions.• weigh baggage and collect any excess weight charges.• Maintained a high level of professionalism when dealing with difficult customers.• Maintained detailed records of customer interactions, transactions and comments for future reference.• Developed positive relationships with customers through friendly interactions.• Resolved complex problems by working with other departments to provide solutions that meet customer needs.• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Ticket sales and check-in passengers