° Ensures that all company procedures meet internal quality standards as well as external regulations. ° Work with other staff to ensure procedures and products adhere to established quality standards, maintain legal compliance, and maintain customer satisfaction.° Continuous improvement to the existing quality practices being performed by the other departments in the company and develop additional procedures, practices as necessary by working together with the management heads.° Ensure improvements are implemented and results are feedback to employees.

Handling and delivering exceptional customer service at every interaction to high value customers.

De-escalate situations involving dissatisfied customers, offering patient assistance and support. Guide callers through troubleshooting, navigating the company site or using the products or services. Help to train new employees and inform them about the company’s customer management policies. Manage large number of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets.

° Verification of assets and liabilities appearing in the statement of financial position of the company.° Inspect all goods received, make note of any damaged and discrepancies and ensure the goods delivered match the order. ° Record fixed assets acquisition and disposals. ° Process stores accounts.° Assign barcode to all fixed assets purchased and invoices. ° Locate newly purchased assets on the floor to determine the barcode number of the assets and allocate to the current year additions.

Opening and maintaining customer accounts by recording account information.Tasked with achieving customer satisfaction which entails identification and assessment of customer’s needs, building sustainable relationships based on trust, interactive communication.Resolves customer complaints via phone, email and social media platforms.