Reviewed clients documents and company financials daily before processing credit applications and management recommendations & approvalsAnalysed financial statements to identify client viability and risk.Evaluated client credit check outcomes to provide complete financial advice, potential legal action and required remediation to avoid escalation.Enforced established policies and regulations, fulfilling regulatory compliance requirements.

Managed high-volume customer queries to an average of 60 complaints daily with 98% accuracy at the first contact earning international commendation as a skilled representative.Maintained excellent client satisfaction by providing in-depth support.Employed active listening and product expertise to successfully resolve inbound queries, using strong interpersonal skills and conflict resolution techniques.Processed inbound customer calls, providing information on service or product… Show more Managed high-volume customer queries to an average of 60 complaints daily with 98% accuracy at the first contact earning international commendation as a skilled representative.Maintained excellent client satisfaction by providing in-depth support.Employed active listening and product expertise to successfully resolve inbound queries, using strong interpersonal skills and conflict resolution techniques.Processed inbound customer calls, providing information on service or product upgrades and obtained feedback from customers to improve service experience. Show less

Supporting the Natural Resources Management and Policy component of the Global Affairs Canada funded Cuso International YouLead Project through planning and coordinating meetings with key stakeholder including Ministry Department and Agency, Civil society Organization, Non Governmental Organization etc, supporting over 3000 youth lead, small and medium scale enterprises in the Agriculture sector to access funding through grants, loans and cooperatives, business development support from… Show more Supporting the Natural Resources Management and Policy component of the Global Affairs Canada funded Cuso International YouLead Project through planning and coordinating meetings with key stakeholder including Ministry Department and Agency, Civil society Organization, Non Governmental Organization etc, supporting over 3000 youth lead, small and medium scale enterprises in the Agriculture sector to access funding through grants, loans and cooperatives, business development support from different market actors and ensuring environmental sustainability of businesses. Show less