• Identified an organizational gap and developed a position that worked across seven teams to advocate and communicate cross-functional goals.• Orchestrated weekly meetings with the development team to pinpoint high-profile software complaints and effectively communicated updates to 30+ impacted team members.• Pioneered a weekly newsletter for customer success and account management teams, delivering insightful product updates and highlighting new features.• Conducted monthly 1:1 meeting with Account Managers (AMs) to convey timelines, ensuring the team consistently met and exceeded growth targets for renewals.• Point of contact for internal teams in acquiring customer references by managing Salesforce reports and resources.• Served as a leader of the remote employee committee to provide weekly interactions and get-to-know-you activities for 200+ remote employees.• Trained new hires on escalation processes. Partnered with the support team to create escalation processes for the Account Managers and CSMs. • Collaborated with senior sales leaders to identify actionable steps needed to reach sales and renewal targets.

• Hired as a CSM and performed in this role for 6 months prior to pitching the Sales and Customer Success Enablement role. • Managed ~$3M in annual recurring revenue with 100% contract renewal rate.

• Tested front-line of user experience, including on-boarding, engagement, and trouble-shooting technical issues.• Partnered with program users via online communication to establish goals that lead to sustainable behavior change• Trained internal coaching teams (30+ team members) on user retention and engagement tactics.• Managed a caseload of up to 450 users • Applied coaching tactics, such as: Motivational Interviewing and SMART goal setting

•Completed initial, quarterly, and annual nutrition assessments for skilled nursing facility according to federal and state regulations•Managed emergency preparedness based on safety and disaster policies, received 100% from California State Inspectors every year•Led the successful implementation of a revamped food storage system, securing approval from five senior leaders, resulting in an annual cost savings exceeding $10,000 for the facility.•Prepared and presented quarterly health and wellness presentations for the community (~100 in attendance)•Served as a point of contact for employees (30+) and residents (80+), responding to nutrition and culinary related inquiries, suggestions, and complaints in a prompt and professional manner• Member of the interdisciplinary team and developed relationships across the organization to advocate for the best customer experience.

Developed and taught curriculum for a 10-week nutrition course directed for a group of 10-15 people learning to manage their diabetes. Program featured in the Boston Globe December 3, 2006.