Brandon Henry Email & Phone Number

Jacksonville, Florida

• Lead innovation regarding internal & external quality processes, which assisted the company in landing multi million-dollar partnership contracts.Business Duties:
• Analyze customer issues and prepare strategic plans, to facilitate growth and administer data. In addition, ensure quality processes to maintain all customer satisfaction
• Strategize, implement, and oversee processes for increased long-term productivity and growth
• Develop organization wide business quality KPIs to enforce quality in all facets of the organization
• Coordinate with the quality team to make recommendations for quality system improvements and manage all regulatory efforts and ensure compliance
• Manage communication for quality reporting channels and prepare required KPI and SLA status reports for all quality assurance programs to present to executive team

Jacksonville, Florida

• Mentor and Manage a team of manual and automation engineers, to provide our clients a high quality suite of medical logistics products, that seamlessly integrate into their daily tasks.Tasks:
• Executing manual tests, writing scenarios for automation, 1:1 Code-It/Break-It sessions with developers
• Assisted in implementing an Agile process company wide
• Collaborated on building automation from the ground up with the automation team
• Provided an outside-the-box mindset in requirements meetings
• Engaged with business executives and development teams to fully maximize ROI within QA

Greater Denver Area

• Write/Manage manual/automation test cases.
• Record bugs found in Test/Production
• Triage support cases escalated to Development to create bug/improvement dev tickets
• Salesforce End To End testing along with a mobile web app, which is developed using Ionic framework
• API and Integration testing against various financial ERP applications(NetSuite, QuickBooks)

Jacksonville, Florida Area

• Gather business requirements, to create functional and technical specification documents
• Lead BA on a gifting module designed for Florida 529 Savings
• Created fully functioning wireframe demos for executives
• BA on multiple enhancements and updates for the State of Florida's Prepaid and 529 Savings websites, all of which met the required deadlines
• Daily collaboration with multiple project leads on multiple projects
• Acted as a SME on multiple software applications and work flow processes

Jacksonville, Florida

• Documented and maintained proper records and quality assurance documents
• Assistance to other members of staff where skills and knowledge were appropriate
• Analyzed application, system, and security errors.
• Escalated issues to developers and verified fixes, based on.NET framework
• Designed test plans and defined cases for functional, integration system, and user acceptance testing
• Created and executed SQL queries to validate expected results

Jacksonville, Florida

• Provided thorough support and problem resolution for internal employees
• Trained new employees and explained IT protocols clearly and efficiently
• Served as operating system expert, providing technical support for entire organization
• Troubleshot and resolved internet connectivity and general software and hardware issues
• First to be alerted on server failures and user issues and last to close out the issue
• Created and deployed images utilizing PXE and WDS