Brittnee Jones, Pmp, Csm Email & Phone Number

San Francisco, California, Us

- Manage integration portfolio, overseeing multiple cross-functional projects focused on feature development- Collaborate closely with teams to define feature roadmaps, guaranteeing alignment on objectives, timelines, and deliverables- Serve as the main point of contact for stakeholders across different departments, secure timely feature delivery- Ensure integration of new features meets business goals to enhance customer experience and increase player engagement- Utilize tools such as Jira to manage dependencies, prioritize tasks, and maintain seamless integration of new game features.- Lead production lifecycle from ideation to execution, assuring features are developed with market needs and user feedback- Facilitate weekly sprint meetings, addressing project blockers, mitigating risks, and focusing on immediate priorities- Partner with the Data Analytics team to develop reporting dashboards that provide insights into feature performance- Facilitate meetings with studios to provide reports, promoting iterative improvements and informed decision-making- Oversee vendor management processes, including contract negotiations and compliance checks to uphold quality standards- Document and optimize processes for feature implementation and workflow management, to improve productivity

San Francisco, California, Us

- Manage implementation projects and initiatives to enhance customer experiences and increase player engagement- Collaborate with cross-functional teams to establish frameworks and define project objectives, timelines and deliverables- Utilize project management software, Asana to manage scope, schedule, and budget for multiple projects simultaneously - Facilitate regular project meetings, providing alignment with updates to stakeholders on strategy, adjustments, and progress - Resolve blockers and propose solutions to identified risks and issues, allowing teams to focus on immediate priorities- Partner with Data Analytics team to implement reporting solutions for improved data visibility and decision-making- Create updated processes and procedures and document workflows to improve team’s productivity- Oversee vendor management processes including contract reviews and compliance proposals to fulfill internal project needs

Houston, Texas, Us

- Manage project schedules within matrixed environment for appropriate resource allocation amongst multiple projects - Provide detail-oriented strategies to quickly launch plans that will assist teams with delivering successful consumer services - Build programs for Global Remote Services team, including creating workstreams, timelines, scope, tasks and dependencies - Collaborate with a “partner-focused” approach when creating innovative solutions to complex issues- Coordinate program status meetings and provide reports on progress to teams and stakeholders- Utilize strong organizational skills and project management tools to oversee product releases worth 20M+- Connect with teams to encourage collaboration and knowledge transfers for improved project execution - Procure $1M annually to allocate training resources for the knowledge enhancement and professional growth of our teams- Prepare and present quarterly business reviews, industry trends and other major market reports to executive leadership

Kenilworth, Nj, Us

- Build partnership with Senior Project Manager to manage multiple projects simultaneously with budgets of up to $500K- Monitored project lifecycle utilizing resourceful reporting tools and project budgeting dashboards - Utilize my ability to learn quickly, attention to detail and critical thinking skills to gradually enhance business operations- Handle multiple tasks through optimization to align all functional project teams to meet operational excellence - Influenced stakeholders by providing input for strategic direction to generate widespread support for project opportunities- Responsible for collaborative kick-offs, procurement of equipment, and project budgets worth $200K +- Interacted with stakeholders during project planning stage to define an effective work management system for teams.

Atlanta, Ga, Us

- Managed e-commerce solutions, and performed an array of client services that bring in over $100,000 in monthly revenue including packing and shipping certifications, fingerprinting services, parcel management and delivery services.- Maximized monthly revenue and increase customer retention by 10% through upselling and cross-selling products.- Spearheaded the logistics of small to medium print and design projects, followed-through to completion, and communicated effectively to all parties involved.- Provide world-class customer service to over 6000 clients per month while independently resolving any customer satisfaction issues.

Little Rock, Ar, Us

- Planned, managed and executed digital ad campaigns including but not limited to the management of Facebook, Bing and Google Ads which led to over $80M in annual sales.- Maintained accurate project plans to update the Marketing team on the status of campaigns for e-commerce and ensured that deliverables were always met on time and on budget.- Conducted comprehensive research on the competitive marketing landscape and identified ad campaign strategies.- Tracked and reported the performance of all digital ad campaigns, and analyzed data against KPIs using Tableau.-Created on-the-pulse, creative ad copy to build innovative campaigns and ensured copy effectively supported conversion goals and objectives.

New York, New York, Us

- Collaborated with the Store Manager in the areas of Merchandising, Operations, Customer Service and Human Resources within a high volume store location.- Developed creative store marketing plans that generated over $200,000 in monthly sales.- Trained and motivated over 15 staff members through building brand commitment and holding staff accountable to meeting critical KPIs and sales opportunities.- Proactively managed inventory levels in accordance with store's individual trends to ensure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks and overstock products.- Served as a role model for sales associates in sales generation and customer service by making the customer experience the priority.

Master'S Degree, Project Management

Bachelor Of Business Administration (Bba), Marketing