Brittany M. Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Serves as direct contact via phone and email as technical support for plumbing solutions
• Responds to inquiries from homeowners, contractors, design engineers, contractors, and inspectors
• Provides troubleshooting, assembly, and warranty assistance for SharkBite™, HoldRite™, Cash Acme™, John Guest™, and EZ-Flo™/Eastman™ products
• Processes warranty claims and free-of-charge replacement orders via SalesForce
• Utilizes SAP data analytics tool for product inventory, order statuses, and return goods authorizations
• Assists client support team, plumbing retailers (Home Depot, Lowes, & Ace Hardware), internal sales representatives, and manufacturers' representative agencies with alternate product options for purchase orders and.

Atlanta, Georgia, United States

• Key point of contact for Kids2 & Summer Brand product warranty claims via phone, email, and social media
• Provided first-call resolutions for defective products & parts, troubleshooting tips, product assembly, missing parts, alleged injuries, recalls, and safety concerns
• Responded to 50+ emails & 35 inbound domestic and international phone calls per day
• Established relationships with consumers of Ingenuity, Bright Starts, Baby Einstein brands
• Promoted brand awareness and identifies key product features to influence future purchase decisions
• Proactive in resolving team streamlining procedures while utilizing Kids2 resources and project time

Atlanta, Georgia, United States

• Assisted clients’ inquiries via phone and email for financial tech software and applications
• Troubleshot, diagnosed, and resolved moderately complex functional technical and/or operational issues
• Utilized tools and trainings to understand and resolve system updates
• Attained an advanced knowledge of all products within a designated domain

• Assisted clients with orders via phone, email, & live chats for brands Ready Hour, BePrepared, Camping Survival, My Patriot Supply, Patriot Seeds, InstaFire, & AlexaPure
• Received & reviewed customer complaints via FreshDesk, & Intercom
• Monitored and updated to order changes, shipping, billing, & tracking information via Shopify
• Reconciled damaged, missing, and mis-shipped orders with refunds, in-store credits, or replacement orders
• Provided troubleshooting assistance with AlexaPure water filtration & air purification systems

Atlanta, Georgia, United States

• Interacted via phone and email with merchants attempting to process credit card sales, refunds, voids, and settlement transactions with Vx520 machines, voice authorization, virtual terminals, and merchant portals
• Educated clients on how to maintain compliance within the Payment Card Industry & Data Security
• Provided technical support in retaining pending, missing, high-risk, or fraudulent transactions with RTI
• Performed remote troubleshooting through diagnostic techniques and system updates via internet or dial
• Monitored & maintained outstanding technical support issues and/or trends
• Served as an escalation point and liaison between clients and the Manager of Customer Support for product

Atlanta, Georgia, United States

• Trained new hires on POS system, team history, game day promotion and merchandise
• Audited cash registers, visual merchandising, and managed group projects
• Ran and analyzed sales reports of registers at the end of the business day
• Observed specific product trends of promotional and marketing concepts
• Prepared and completed intercompany billing transactions for multiple departments within the company
• Assisted website personnel with online orders for in-store pick up or domestic & international delivery

Atlanta, Georgia, United States

• Primary contact via phone for 60+ clients verifying status of candidate drug and background investigations
• Effectively addressed & resolved customer concerns with first-call resolution tactics
• Authenticated authorized contacts and identified caller’s needs including billing & account issues, test results, order status, re-order screening & testing materials, and troubleshooting errors
• Established and maintained client relationships that required coordination of candidate appointments, scheduling & investigation inquiries, and response to crisis situations
• Conducted weekly follow-ups with clients via CRMs such as Siebel, Enterprise Advantage, and Outlook
• Increased team productivity by 20% with one call resolution tactics

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Assisted customers with purchasing decisions for exchanges, returns, trade-ins, and recycling of products
• Cross-trained in several areas of the front end of store including in-store pick, customer service, & cashier
• Developed strong relationship with clients and provided alternatives: price adjustments & price matching
• Met and exceeded weekly Geek Squad Protection plans and credit card applications goals
• Increased Geek Squad Protection Plan sales by 20% from August – October 2016.
• Recognized by management team for decreasing customer’s average check out wait time by 30%

Atlanta, Georgia, United States

Bachelor'S Degree, Business Administration/Marketing

Activities and Societies: Delta Sigma Pi-Kappa Chi Chapter December 2012

Master'S Degree, Sports Management