I was responsible for the growth of the AEM Managed Services business in APAC and worked closely with the regional sales team to qualify customers, develop migration strategies, solve customers’ business and technical problems, position solutions and services, and help move customers to the cloud.I also worked closely with internal product teams and external partners to help shape the AEM Managed Service to meet the needs of the APAC customers I serve; and as a result, had been able to deliver new products and services to help solve customer problems. I delivered training to the regional Sales and Solution Consulting teams in addition to providing ongoing support and was accountable for the technical approval of all APAC AEM MS deals and renewals. I have helped a number of APAC customers across multiple verticals successfully migrate to cloud solutions.

As an experienced Solution Architect in the Rackspace UK office, I had the opportunity to move to Australia to help grow the Rackspace presence in market. I worked closely with local customers to assess their ability to move to the cloud and help shape that journey. Being the first Architect in the region I was responsible for hiring and training the pre-sales team and training all new starters on “hosting fundamentals,” a three-day course I helped develop to teach non-technical hires the basic skills they would need to interact with Rackspace customers. Successes include developing a hybrid cloud strategy that saved a fast-food franchise 50% of their monthly bill and negotiating a third-party vendor relationship to deliver new DR services to the Australian market that helped retain a major fintech start-up and grow the account by 45%.

• Technical and solution design/redesign for new and existing customers - Virtualization design [VMware private cloud] - Public Cloud design [Rackspace Public and Hybrid Cloud] - Storage design [EMC, NetApp, Dell]• Assigned to key and/or large value deals• Partner and Channel training and consultancy• Mentoring and training of new Solutions Engineers • Product and technical training for sales reps• Customer churn prevention

• Primary responsibility for the technical architecture and system availability of up to 30 enterprise customers• Assigned as Lead Engineer to FIFA and their subsidiaries & affiliate accounts as part of the 2010 World Cup. Responsible for the platforms that delivered ticketing and event management • Final escalation point for these accounts from both the Rackspace support and customer perspective• Technical solution design and consultancy• Project management of large implementations for new and existing customers• Proactive identification of architectural changes to increase efficiency, reduce cost and cope with increased demand• Lead client meetings, adapting style and approach in order to communicate with different types of business contacts (Technical vs. Financial and Business contacts)• Improve internal processes• Responsible for solving customer's technical issues both directly and through delegation of tasks to other technical resources• Ensuring delivery of Fanatical Support• Guiding and mentoring junior technical staff

Small Business Computing was an IT outsourcing company that looked after 80+ customers in the Greater London Area across multiple verticals. As the Support Manager, I was responsible for managing the Helpdesk and 3-Tier support team, the co-ordination of the onsite engineers, headcount planning, hiring, training, all technical and service delivery related customer escalations as well as working with the sales team to win new clients.