As a Technical Operations Manager, Partner Experience, I was the single customer-facing point of contact for content partners and central to both driving the expansion of the partner program and enhancing the integration of partners' solutions with our platform. My work contributed significantly to business growth and market positioning through strategic partnerships and product innovation, including proven effective collaboration both externally and internally. • Established and maintained relationships with key partner technology functions (Product Management, Product Development, Product Support) fostering open communication and collaboration• Served as the primary technical point of contact for partners, addressing any integration-related issues, inquiries, or escalations• Led the end-to-end integration process of technology partner solutions into our software and hardware platform, ensuring smooth functionality and a seamless partner experience• Collaborated with internal BrightSign stakeholders, including Product Managers, Developers, and Project managers, to define integration requirements and roadmaps and help oversee and coordinate integration and support• Helped improve and document technical integration specifications and processes• Led and managed the integration process, coordinating with cross-functional teams to ensure smooth implementation and timely delivery• Helped monitor and evaluate partner performance and collaboration, conducting periodic reviews to assess partnership effectiveness and identify areas for improvement• Troubleshooting and resolution of integration issues, working closely with partners and internal teams to implement effective solutions• Assisted in identifying and vetting potential technology partners

We built an automotive enthusiast community via Podcasting, Events, and Social Media. Now part of the Hagerty Podcast Network.• Podcast Growth: Successfully launched and expanded a twice-weekly automotive podcast, growing regular listeners from zero to over 12,000 through engaging content and strategic promotion.• Rally Event Organizer: Planned and executed popular rally events across California, typically hosting over 100 participants and achieving sell-out status within hours due to high demand and effective event management and marketing.• Local Cars and Coffee Organizer: Founded the consistently well-attended "DWA Morning Motors," a local cars and coffee gathering on the West Side of Santa Cruz in partnership with The Old Wrigley Building, drawing a vibrant community of automotive enthusiasts.

Product Manager for camera Out-of-Box-Experience, documentation, and internal processes. Experience in all stages of product development, and excelling in cross-functional coordination.• Created detailed Product Requirements Documents, and managed lifecycle through Engineering, Industrial Design, and Executive/CEO review• Project management for release of localized UI feature for China, leading cross-functional collaboration that resulted in the ability to maintain a single code base worldwide.• Reduced in-box documentation by 65%, adhering to cross-functional internal requirements and worldwide packaging legal standards• Created Quick Start Tutorials video series, recruiting team and co-writing scripts, leading a 15% increase in overall channel views• Developed and executed Out-of-Box-Experience research plans, delivering research results and new concept proposals to Product and Packaging team leads• Established an internal asset review process for packaging and marketing materials, adopted by all camera and accessory teams during 2015 product launches• Developed revised Product Requirements Document templates, adopted by two internal teams• Project management for camera software releases, entry level cameras• Assisted in user interview field research, entry level cameras• Assisted in the development of lab research materials, entry level cameras

Senior Technical Support Analyst, during a period of company growth from 100 toward 1000+ employees, with work that included an emphasis on operations: Technical documentation, knowledge base development, and establishing new processes to gather insights for GoPro Product and UX teams. • Established relationships between Product, UX, QA and Support, leading to regular cross-functional cadence meetings• Contributed toward development of a framework for passing customer insights to Product Management weekly• Initiated a project to overlay support ticket data on top of the GoPro user journey, with goals of enabling a dashboard view as decision support for Product Management • Focus on Customer Experience led to being one of two employees company-wide selected to assist Adaptive Path with User Journey Map research project• Lead support point of contact for the BrightSign / GoPro in-store displays, in 1000+ retail locations• Established relationships with vendors BrightSign and SanDisk to identify root cause issues with in-store display solution, led to results of significant uptime and customer experience improvements• Proposed and developed Support knowledge base solution in Confluence

Experience in all aspects of video production, post-production, and delivery for corporate, documentary, and local clients. DVD, digital signage, and web-delivered content.• 1:1 client edit sessions• Production• Post-Production• Motion graphics• Project management• Final renders, compressions, and project archive management• Final Cut Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator• HTML, CSS, Macromedia Flash• Approved as a GoPro camera retailer