Benjamin Meisgeier, Ceh Email & Phone Number

New Buffalo, Michigan

Consistently called upon to fill various roles and complete tasks as needed within organization due to ease in adapting to new technologies and processes. Comprehensive experience with multiple aspects of security, comfortably interacting directly with end users and closing ticket requests rapidly. Maintain active membership in multiple professional IT organizations to thoroughly understand industry changes and remain current on trends.

Benton Harbor, Michigan Area

Accountable for assisting in image requests, helping collect together components for building and testing of image, perform quality assurance (QA), roll out into production, and provide support once in production. Served as SME in Microsoft patching and reporting with IBM Endpoint Manager and backup for software delivery tasks and QA on software packages, testing software for verification of requirements. Created end-to-end process documentation and procedures for patching.- Collaborated with change and testing management, ensuring patches were tested and approved. Achieved compliance after 1 month in production from 23% to more than 95%. - Became SME for change management processes and was consulted by multiple colleagues for changes being implemented, offering best way to present within ticket system. - Implemented multiple, high-priority Zero Day Microsoft patches rapidly, while still testing to protect environment. - Responded to critical issues caused by patches, remediating issues to eliminate department downtime and ensuring call center did not go offline or cause significant cost and support issues.

Benton Harbor, Michigan Area

Primary lead for development and support of global PC Image and custom image requests from various business units. Provided 3rd -level support for desk side by researching and documenting issue resolutions.- Granted lead role for researching and testing updated operating system (OS) image, to develop 1 multi-platform global image, reducing global image footprint from nearly 100 images to 1 image. - Selected for leadership role in Microsoft patch management reporting process - Attended training and obtained experience with Active Directory and Group Policy, particularly from computer workstation perspective. Enabled cross-training with server and Citrix administration. roles and supported end user workstations by implementing improved Group Policy strategy. - Involved with virus remediation and removing detected viruses.

Des Moines, Iowa Area

Delivered one-on-one user assistance on software and hardware issues, both in person and via remote control software. Packaged applications for distribution via SMS, and provided SMS support. Assisted with procurement of hardware and software for entire organization and coordinated lease and return of computer equipment.- Trained support analysts at multiple locations to remotely assist in help desk calls, increasing level of support offered to users while minimizing operating costs. - Given lead role in developing and implementing policies for enforcing virus and spam message control for entire global organization. - Participated in research and implementation of organization-wide policy, reducing license and support costs and complexity of installed software. - Led development of corporate, multi-platform PC Image, reducing support time and cost.