Philip Leung Email & Phone Number

Mishawaka, In, Us

South Bend, Indiana, United States

Fort Wayne, Indiana, United States

● Managed pre-game setup, supervised operations during games, and oversaw post-game closing procedures● Supervised 60-95 employees each game● Conducted over 50 interviews, evaluated candidates, and independently made hiring decisions● Generated game day revenue reports and filled out tip sheets for payroll using Excel● Assisted with POS systems:-Trained employees on proper POS usage-Adjusted and resolved pricing issues in the backend

Geneva, Illinois, United States

● Assisted with gameday promotions and events● Operated and organized merchandise booths strategically● Engaged directly with fans:-Evaluated suitability for promotions-Ensured comprehension of promotion rules-Oversaw signing of waivers when necessary

Schaumburg, Illinois, United States

● Varied roles during games based on daily needs:-Assisted head chef with cooking and cold food prep in catering kitchen-Supported warehouse operations by replenishing kegs and other concession items-Helped in concession stands as assistant stand manager, cashier, or beer pourer● Outside of games:-Received and put away deliveries from suppliers like Dippin' Dots and Lakeshore Beverage-Served as team mascot (The Boomer) for a parade, engaging with young fans and fostering future team loyaltyAverage Home Game Attendance (2023): 4,500

Dekalb, Illinois, United States

● Began as a concessions attendee, acquiring skills in:-Food safety and preparation-Concessions equipment maintenance-Sanitation-Operating point of sale devices● Transitioned to bar staff role with in 2022 and helped manage operations in 2023:-Served as bar staff member during NIU home football games-Responsibly served beer to guests while adhering strictly to alcohol service policies-Oversaw operations at 12 bar locations within the football stadium-Assisted bar staff with troubleshooting POS devices-Addressed questions regarding alcohol service policies-Managed end-of-event closing tasks, including storage of portable beer carts and inventory Average Home Game Attendance (2022): 9,100

Oak Park, Illinois, United States

● Worked as a delivery driver for Instacart, a grocery delivery mobile application:-Confirmed the accuracy of customers' orders through direct communication with customers for approval and ensured prompt delivery within the designated time frame-Notified customers about sales and 'buy x, get y free' deals to save customers money, increase company loyalty, and boost spending/sales on the app-Followed safety policies to ensure customer well-being, providing reliable delivery service during the pandemic through commitment to customer satisfaction and company standards.