• Responsible for the strategy and analysis of new and existing business for pharmacy services. • Expert in pharmacy contract pricing, interpretation, and industry trends. • Creates RFPs for contracted pharmacy services (5 PBMs), clinical programs, and audit.• Conducts audit services for discounts, rebates, and clinical programs and reports results. • Creates and implements new processes for new product offerings.• Continues to identify operational efficiencies cross-functionally.• Leads the ad hoc reporting, audit services for discounts, rebates, and clinical programs. • Translates internal and external data into KPI reporting.• Collaborates with IT/BI to automate internal processes/reporting to create efficiencies.• Launched the pharmacy division database for internal and external users. • Coordinates the implementation of data and reporting for new business acquisitions.• Prepares the contract improvement analytics for annual negotiations. • Evaluates and presents new vendors including PBM, PAP, and clinical programs.• Ensures timely deliverables and payments on contracted performance guarantees.• Ensures proper contractual rates are assigned to client network and formulary design. • Created a dashboard for senior leadership for quick access to track financials and revenue.• Hires, trains, develops, and manages the performance of a staff of 10

• Responsible for the analysis and delivery of new and existing business reporting. • Created efficiencies in templates for proposal and clinical work. • Created client facing audit report results. • Audited and delivered client financial and performance guarantee reports.• Hired, trained, developed, and managed the performance of a staff of 4. • Established operational processes for growing analyst team.

• Responsible for creating business requirement documents (BRD) for large-scale enterprise projects.• Liaised between various state plans, corporate headquarters, and Pharmacy Benefits Manager (PBM).• Analyzed business data, workflow and system needs for conversion. • Identified process gaps and provided analytical and problem-solving expertise to upper management.

• Responsible for mail and audit vendor relationships and contractual performance guarantees.• Responsible for Project management of external services and cross-departmental projects.• Maintained cross-functional systems and pharmacy databases.• Developed pharmacy corrective action plan and termination process.• Managed data gathering and review of internal and external audit requests for SOX and CMS.• Worked with SIU on pharmacy Fraud, Waste and Abuse (FWA) cases.

• Responsible for the development, implementation, and management of new audit programs.• Managed internal and external client communications, moderated internal and external meetings.• Managed activities related to new client implementation.