Barbara Foley Email & Phone Number

Boston, Ma, Us

Resolve issues from clients and brokers following contact with service team members relative toCOBRA, HRA, HSA, FSA/DCA and Commuter accountsInvestigate escalations re-directed from leadership and sales teams by reaching out to clients to understand roadblocked issues Partner with cross functional internal teams to resolve the issue, update the client/broker and advise the referring team that a resolution has been reached.Create and complete process improvement projects which positively impact internal and external contactsLead monthly presentation to detail positive and negative trends in service and highlight inflight process improvement projects

Remote- Ma

Identify, understand, and escalate client and/or participant issues Build and maintain relationships with client personnel by listening, investigating & resolving issues timelyReview and respond to client inquiries by phone and email inquiriesInitiate file feed connections, setups and resolve related issuesInvestigate and resolve eligibility issues to allow access to care Coordinate client calls to explain workflow, and set expectationsProvide website navigation training Mentor team members Handle COBRA and Direct Bill cases from inception to resolution

Walpole, Ma

Review all benefit change requestsApprove and pay all benefit related invoicesInvestigate and answer all benefit related inquiriesTrack and pay commissions for sales staffComplete prevailing wage forms for all work in Rhode IslandProcess employee payroll and journal in Sage Software programAssist Office Manager with various administrative projects

Medfield, Ma

Process all enrollment changes for multiple client company employees Receive and coordinate COBRA payments and process enrollments with carriersRespond to customer and client inquiries about benefit changes and COBRA inquiriesAudit system files versus carrier websites; investigate discrepanciesPay FSA, DCA and transit claimsTrain newly hired enrollment coordinators

Remote- Ma

Monitor customer care mailbox and address help tickets during early evening hoursCommunicate with customers via email or by phoneDirect callers on how to utilize the website to set up an account, order or change service requestsHandle account closures and resolve billing issuesAccess UPS tracking information and address delivery issues

Wellesley, Ma

Control a full caseload of a variety of claims under active SIU investigationSupervise two claims service representatives and one technical support personRequest and review medical record review reports/bill audits to adjust PIP claimsTrack and highlight questionable treatment patterns received at PIP provider officesAssist SIU investigators with technical, administrative and claim questions/issues Review and confirm payments for SIU claims service representatives and technical support person Disseminate incoming fraud tips discreetlyResolve complaint calls on files within the SIUReview referred files and determine if SIU involvement is warranted Maintain a working relationship with law enforcement, agency and adverse carrier personnel

Wellesley Ma

Supervise a team of up to 5 Claims Service RepresentativesAssign incoming losses according to backlog and degree of difficultyAssess liability decisions and confirm paymentsAddress and resolve complaint calls within teamParticipate in interviewing and training of new hires within the claim departmentHandle caseload of complex claim filesAttend weekly staff meetings to adjust workflow and office procedures

Wellesley Ma

Maintain full caseload of auto and homeowner lossesDecide liability and adjust claims based upon CAR standardsUtilize appropriate cost containment measures on PIP claimsDraft initial communication with policyholders, claimants and attorneysConsult and adjust total loss claims to reflect equitable settlements