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-Greet and offer assistance to guests-Register and assign guests to hotel rooms-Establish and verify methods of payment-Create and confirm reservations-Cash handling for room payments, sweet shop items-Transmit and receive messages for guests and external-Receive and resolve guest complaints to the best solution available -Monitor guest satisfaction scores and work towards increasing overall satisfaction with new ideas presented to management.-Follow sustainability guidelines related to Hilton and HHM-Ensure overall guest satisfaction-Ensure Hilton standards are being followed at property-Assist with Sales and management divisions-Assist with Heart of House division on increased occupancy dates (Housekeeping)-Process items left in rooms with policy for lost and found

-Face of the Hotel (Provide a welcoming experience)-Participated in hotel opening team (Preparing Guest Rooms, Common Areas, Exterior, Systems)-Cash Handling Expert-Handle Guest Registration and Room Assignments-Accommodating Guest Requests when possible-Accurately handle guest check-in/out with hotel policies-Assist with Guest complaints-Assist with Sales team (Large Group accommodations(Authorizations, Assignments, Contracts))-Familiar with hotel surroundings (Attractions, Directions)-Manage reservations according to hotel and Hilton policies

-Follow guidelines and laws with Food Safety -Monitored and assisted with Cash Control-Insured guest satisfaction was met-Assisted with technology assistance when systems were in troubleshooting stage-Manage a team of 10+ at a time-Trained new recruits several aspects of the restaurant and helped recognize their strong suit-Maintained restaurant cleanliness-Point of Purchase Manager--Ensure advertising for certain deals and events were properly displayed (time sensitive materials)

Movie Theater Industry Insider | Food Safety | Stocking | Expert Popper Cleaner