Bilal El Abd Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

• Conducted interviews with stakeholders to identify business requirements and develop detailed specifications• Collaborated with cross-functional teams on projects to ensure alignment of objectives and outcomes.• Conducted a gap analysis to identify and document process inefficiencies and recommend solutions to improve customer experience • Suggested software recommendations to assist clients in meeting business objectives. • Wrote code for database applications. • Updated technical documentation, product specifications, and technical training materials. • Developed personalized client solutions using programming language expertise.• Created an automated system to monitor customer data and alert stakeholders to potential issues promptly• Customized web-based application that increased customer engagement.• Prepared dashboards that provided stakeholders with an overview of key performance indicators• Created an automated reporting system that supplies managers with real-time business insights• Designed and executed data quality measures resulting in decreased errors in reports.

Dubai, United Arab Emirates

• Presenting ROSMIMAN Corporation in the Gulf and Africa region.• Take ownership of tasks such as workflow analysis, business requirement specification, system configuration, data conversion, specification of custom deliverables, system testing, user training, and client communication.• Lead all assigned projects as per the PMO methodology and enforce project standards.• Lead estimation efforts to rapidly develop an understanding of potential solution costs and delivery timescales.• Analyze and troubleshoot highly complex technical integration problems and propose effective solutions.• Advise on technology solutions to streamline client processes, for increased efficiencies and reduced operational risk.• Act as a bridge between technical and business teams in some cases and ensure that requirements are clearly understood and processed as intended.• Plan and lead product training in client offices.• Build and maintain good working relationships with clients, and handle issues related to any aspect of the services offered, to ensure client satisfaction. • Utilized data visualization techniques to present and explain complex data sets.

Abu Dhabi Emirate, United Arab Emirates

• Managing various software implementations for government and private companies and ministries. Projects implemented such as MOPW (Ministry of Public Work), Ministry of Education, Al Ain Zoo, Khalifa University, and SEHA (Abu Dhabi Health Services Co).• Work with the customer for requirement gathering and configuring/customizing applications to meet their business requirements and conduct any necessary training for the end users.• Lead the development of project deliverables for each project stage.• Testing the functionalities of the software.• Monitor activities statuses and deliverables.• Implemented the Web-based CAFM system (Rosmiman) on the client Servers.• Integrating the CAFM system with other systems using web services.• Advise and train end users on how to use the application and support in case issues occur.• Regular site visits for follow-up implementation of project requirements on schedule.• Conceptualization, design, and implementation of Business Intelligence tools (QlikView and Power BI) & raw data analysis.• Analyze System Data and provide best practice reports to the management.• Planned migration from SharePoint 2003 to SharePoint 2010.• Preparing the training and handover documentation.