● Review and deliver all final documentation of loans to insure timely receipt to investors for loan purchasing ● Identify any incorrect and or missing documents ● Scan and upload all relevant documents to the investors ● Maintain and follow procedures for the storage, shredding and/or filing of all closing packets, per company guidelines ● Examine trailing final documents, including but not limited to recorded mortgage, final title policy, and assignment ● Understand and comply with policies, laws, and regulations ● Work with counter-parties and vendors to obtain missing documents ● Complete all other duties as requested by management● Inputting and maintaining information within Octane or Encompass loan systems from the initial notification of the suspended loan and until loan is funded ● Communicate with third parties to obtain missing or incomplete documents ● Prepare, pack, and ship documents to investors

●Connected with other line of business experts via Microsoft Outlook, Microsoft Lync, and Skype for Business in order to make certain that modification documents aligned with business procedures ● Worked in a team environment to achieve business and volume goals ● Confirmed that procedures were precise and reported any impreciseness ● Analyzed modification documents generated by Settlement Mod Approvers (SMAs) for accuracy ● Avoided risks by following quality checks on various loan types and investors such as Federal Housing Administration (FHA), Bank and Private (B&P), Wells-Owned (WO), and bankruptcy loans● Verified recording information for different counties using third party vendors ● Pulled loans from Reports and worked based on Task Queue Age to assure to assist customers in a timely manner ● Searched for required documents to complete quality assurance (QA) review such as the Title Policy, Deed, Security Instrument, Note, and Doc Gen Instructions ● Validated Attorney Fees and Costs Quote ● Verified the correctness of cap sheets ● Utilized company’s universal software to insert notes to keep others aware of the loan's current status and gathered substantial data used to complete the QA review ● Specialized with disaster loans to accommodate those negatively affected by a tragedy ● Completed special projects to ensure data such as QA results and entries were correct ● Distributed project assignments to team members using pivot tables within Microsoft Excel ● Followed Implementation Announcements sent via Microsoft Outlook to guarantee that updated procedures were shadowed

● Reviewed statuses of delinquent accounts and offered repayment options ● Partnered with other line of business experts via Microsoft Outlook, Time Requests (TRQs), Microsoft Lync, or in person as it relates to procedures and processes ● Exploited job aids (in table format) and written step-by-step procedures to enable a proficient and consistent process flow ● Updated job aids and procedures as updates occur to ensure consistency ● Tested newly implemented procedures before the publishing ● Ensured procedures are in compliance with Wells Fargo & Co. ● Utilized different software screens to verify loan statuses, addresses, contact information, etc. ● Operated multiple computer screens and applications in order to effectively handle multiple priority assignments ● Managed a large pipeline while maintaining quality standards; Follow Property Charges Default (PCD) Timeline ● Regulated PCD pipeline of loans that require follow-up and immediate action ● Monitored and research letter and email correspondences forwarded to Reverse Mortgage Systems (RMS) Loss Mitt Mailbox ● Analyzed hardship documents provided by borrower (such as physician’s notes, income, and determine if documents are valid) ● Uploaded packages to third party system for approval/denial of foreclosure extension ● Submitted foreclosure postponements ● Used daily reporting using reporting system ● Changed loan statuses in RMS based on events within the loan ● Trained new team members on applying due diligent PCD procedures and processes ● Identified problems, analyze risks, and recommend solutions ● Mailed State Disclosure and 14 Day Pre-Foreclosure Letters ● Imaged documents ● Created FedEx shipping labels for expedited mail and mail packages

● Managed 22 locations ● Prepared, edited, updated, and finalized written communications including training manuals and standard operating procedures (SOPs) ● Used communication and organizational skills to coordinate, supervise, and train staff to accomplish goals ● Overseen activities of preparing food and providing service ● Used an online database system to created and adjust team schedules ● Implemented policies and procedures ● Interviewed potential employees and oversee the hiring process ● Reviewed inventories and other financial statements to measure productivity and reduce costs ● Analyzed and controlled product levels ● Managed files and records ● Resolved internal and external disputes ● Provided safe working environment in compliance with Occupational Safety and Health Administration (OSHA) ● Conducted performance evaluations ● Provided great customer service on a daily