Ben Frame Email & Phone Number

Union City, Ca, Us

San Fran

* Fully automated the onboarding process for new hires.* Technical lead for migration of cloud services from Audentes to Astellas. (M365, Box, others)

Redwood City, Ca

* Led project to qualify and integrate Dell Openmanage Enterprise into production network for rapid distribution of qualified firmware updates.* Built out the datacenter power monitoring infrastructure using Sunbird PowerIQ and ELK, and set configuration and policies for PDUs and alerting.* Maintained the datacenter inventory management(DCIM) tool while expanding its scope, implementing autodiscovery, redundancy, and leading audits to improve data accuracy and integrity with the use of scripting, vendor-provided tools, and Puppet automation.* Configured reporting and dashboards across multiple tools, including Jira, Wavefront, Kibana (ELK), Exago, and internal reporting frameworks * Significantly improved automated hardware error reporting, including creating integration for single-click ticket creation and RMA requests from vendors * Maintained several team Jira projects, including building workflow automation to interface with external tools such as Splunk and Device42 DCIM* Handled onboarding process for datacenter and nearby teams and documenting workflow with Confluence.* Collected data and provided real-time reporting for hardware fleet intake/retirement, device depreciation, and warranty status using Excel and Exago.

Palo Alto

* SPOC for mobile account, maintaining the accounts for Medallia’s 700+ mobile users. Maintained and audited inventory of mobile devices, as well as helping to shape mobile policy.* Maintenance and troubleshooting of Okta SSO portal, assisting with integration between Active Directory, Workday, and other SSO-enabled web applications.* Server administration and account maintenance in Active Directory.* Assisting in procurement of IT assets and equipment.* Performing audits to ensure compliance with security policies including jamf enrollment and activation and maintenance of security software and backup utilities. * Service desk support for San Mateo office, triaging and troubleshooting IT-related incidents and requests, primarily centered around MacOS support

Burlingame, California

Provide hands-on support and troubleshooting for incoming queries related to computer hardware and software for various desktop and portable systems across a range of platforms, including Windows 7, 8, 10, Apple OSX, Linux and iPhone/Android devices. • Support local and remote teams to troubleshoot and maintain local network equipment. • Install and troubleshoot software and train end users. • Write installation scripts to automate network configurations of personal devices for business use (BYOD). • Assist in network troubleshooting and configuration for both wired and wireless setups. • Configured and maintain a digital signage solution, providing promotional and informational content to lobby TV displays for all north american offices, utilizing a linux-based content server and windows endpoints for best efficiency. • Maintain and troubleshoot active directory accounts as well as policies for users and laptops. • Created and maintained installation images for Windows and OSX systems, distributed with the linux-based Clonezilla imaging software.

Scripps Mercy San Diego

Provided critical phone operation/communications between external callers to/from patients and internal departments for the oldest and largest teaching hospital in San Diego with 700 licensed beds, more than 3,000 employees and 1300 physicians.· Monitored multiple critical emergency code call-in lines and on-call dispatch lines for hospital switch board· Provided technical support and troubleshooting for hospital’s Avaya VoIP telephone system to ensure 24/7 operation · Responsible for paging and dispatch of internal emergency crews in potential life-threatening medical situations· Researched computerized solutions to improve the daily aggregation of on-call physicians and medical techs to increase efficiency in their daily schedules for the PBX operation, engineering, and emergency room· Collaborated and supported other departments with data entry and processing