Bryan Taylor Email & Phone Number

Raleigh-Durham, North Carolina Area

• Network Engineer managing global multi-vendor, backbone and internal, networks providing services to enterprise customers. Lead engineer for global internal data network automation.
• Proactive monitoring, triage, fault isolation, and service restoration of router and switch hardware and configurations.
• Works closely with vendor engineers, customer support teams, and field technicians throughout the problem determination and resolution process.
• Manages devices in the network edge (PE), MPLS core, router reflector (RR), virtual RR, Layer 2 and Layer 3 switching.
• Own alarm handling for the global internal data network. Leverage alarm management tools to correlate alarms to a network effecting issue and automate the opening of trouble tickets.
• Volunteer to a core team managing the development of scripts and documentation under the business unit’s automation/DevOps effort. Script development in Python and Shell.

• Network Engineer monitoring, and maintaining, a set of multi-vendor private data MPLS backbone networks that provide a variety of services, such as data, voice, and video, to enterprise customers.
• Leverage monitoring tools for the proactive monitoring of network status and timely response to potential problems
• Monitor trouble ticket systems, working tickets based on severity, procedure, and escalation guidelines.
• Troubleshoot network trunks and customer connections into the provider network to identify and resolve problems.
• Engage and coordinate with internal support teams (Tier 2, Transport, Field Engineers) as required for troubleshooting and isolation of issues.
• Open vendor trouble tickets and work with vendor engineers as required.CiscoESR 10000, GSR 12816, ASR 9010, 6500, 2621JuniperM320, MX960, T640, T1600Alcatel-Lucent7450Tellabs8860

Remote

• Lead Systems Administrator providing technical direction and oversight for global Windows and VMWare SA resources.
• Security and audit compliance focal point for Windows server systems.
• System administration for Windows Server 2008, Windows Server 2003, and Windows 2000 Server, physical and virtual environments, including maintenance, networking, complex troubleshooting and backup for servers in an.
• Work with external customer to solve performance problems, provide technical leadership for complex issues.
• Use Network buildsheet documentation to configure, maintain, and troubleshoot network settings.
• Configure Active Directory, DNS, and security policies.

Remote

• System administration for Windows Server 2008, Windows Server 2003, and Windows 2000 Server, physical and virtual environments, including maintenance, networking, complex troubleshooting and backup for servers in an.
• Work with external customer to solve performance problems, provide technical leadership for complex issues.
• Use Network buildsheet documentation to configure, maintain, and troubleshoot network settings.
• Configure Active Directory, DNS, trusts, and security policies.
• Configure and provide support for FAStT SAN and MS clusters for both SCSI and fibre solutions.
• Develop and execute a disaster recovery plan.

RTP, NC

• Lead the Tier 3 team, providing complex technical support and guidance to the Raleigh-Durham area End User support organization.
• Delivered technical support for the World Management Council, IBM’s top 50 executives.
• Tested and evaluated emerging technologies as part of ongoing process improvement.
• Documented procedures, and provided instruction as needed, for the implementation of support products and infrastructure.

RTP, NC

• Provided End User workstation support for IBM employees, including network, software, and hardware issues.
• Technical Lead cooperating with Operating Systems Platform group in the design and testing of the standard corporate platform.

RTP, NC

Bs, Information & Computer Technology

Associate In Applied Science, Networking Technology