Ben Wright Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Manage a team of systems engineers responsible for a chunk of the infrastructure that delivers DomainTools' security-focused SaaS services.

Seattle, Washington, United States

Building infrastructure and services that help make the internet a safer place.

Bellevue, Wa

Provided IT business and infrastructure leadership to developers and staff in North America and Europe, managing Windows/Linux/Mac nodes, hybrid cloud infrastructure, and internal- and customer-facing services.- Modernized server, desktop, network, and cloud infrastructure, improving enterprise security, the reliability of internal- and external-facing services, reducing backup RTO and RPOs by 80%, and cutting the IT budget by 20%.- Introduced modern business and collaboration tools by migrating to Office 365 (Exchange/SharePoint/Dynamics/Teams), upgrading core on-premise services (TargetProcess, VMware Horizon View, Zoom Phone), deploying Windows 10 Enterprise, and successfully introducing company-wide group chat (Slack).- Improved developer build and test workflows by doubling the speed of local code builds, introducing clean test/ development environments on-demand, and helping pilot a new CI pipeline with Gitlab.- Developed a culture of information security awareness, creating a Data Security team, leading regular training and communication, secrets management, and IT policy and practices to support GDPR compliance.- Onboarded newly-acquired companies into current infrastructure and operations; assisted in acquisition due diligence phase for several other software companies on behalf of Tecplot’s parent company (CSI).- Successfully transitioned Tecplot to a remote-first company in response to COVID-19 while maintaining the velocity of the software development team and overall business.

Greater Los Angeles Area

Managed a team of sysadmins responsible for the operational integrity of 30+ customer-facing applications and web- based services, Windows and Linux servers, storage, and the MySQL and MS-SQL database platforms, serving 6200 students and 1000 staff and faculty.Co-led Banner ERP platform migration from HP-UX to Red Hat on VMware which reduced backup RTO and RPOs by 90%, improved environment consistency and security, and cut operational server expenses by 90% annually.- Deployed purpose-built storage platforms to quadruple Oracle and VMWare performance, cut tier 3 storage costs by 86%, increase enterprise-wide backup retention by 95%, and meet disaster recovery objectives.- Prioritized configuration management with Chef to reduce virtual machine deployment times by 80%, improve service configuration consistency and change management, and enforce accurate performance monitoring and alerting.- Led infrastructure and process changes, wrote new security policies, and trained end-users to drive security compliance with the latest PCI DSS 3.1 standard.- Improved organizational security by shaping priorities, communicating with users, and introducing new security tools.- Optimized sysadmin team effectiveness by building a ticketing and communication workflow that led to faster root causeanalysis, better intra-team communication, and an accurate view of work-in-progress.- Managed dozens of successful projects, from infrastructure changes to enterprise and department service upgrades.

Responsible for the recoverability, security and reliability of server infrastructure at the hypervisor (VMware), storage (Compellent, Nexenta), OS (Windows, Mac OS, Linux), and application levelsManaged inbound team requests and priorities to ensure that other team members successfully completed their work effectively in a way that met customer expectationsCo-led the evaluation and implementation of several core technologies (Compellent, NexentaStor, VMWare vSphere, Splunk)Provided business & technical consulting services to internal departments in order to help them use IT services effectivelyLDAP directory build-out and support (Open Directory, Active Directory)Problem & Change Management for a variety of services including VMWare, Compellent Storage Center, NexentaStor, Atlassian Confluence, Splunk, WebHelpDesk, Citrix XenApp, Blackbaud Raiser's Edge/NetCommunity, Blackboard Transact, Crashplan, and othersEstablished recoverability policies to enforce RTO and RPO's using a combination of Compellent replays and Symantec BackupExec jobsHelped contribute to and maintain a culture of thorough documentation for all services

Orange County, California Area

Provided IT leadership to 15 small to medium-size business Active Directory environments in a variety of industries (Architecture, Real Estate, Manufacturing and Non-profit)Ensured the health of the network by overseeing the technology lifecycleExecuted within a highly relationship-centric service delivery model; ensured that user and systems trouble tickets were resolved satisfactorily at all business and technical levelsSupported a wide variety of third party applications and identified opportunities for new technology where it helped meet business objectivesOversaw project planning and implementation to ensure new technology met project scope, and correctly addressed business goalsDocumented all environments to ensure successful support of these by other team membersContributed knowledge and troubleshooting expertise to the collective IT services resourcepool to successfully support InhouseIT’s broad client base