Bo Lance Email & Phone Number

Direct preparation and implementation of high-impact global scale initiatives, such as process for cybersecurity auditing/inspection and evaluation with five project managers. Provide high-quality deliverables to executive leadership and lead program lifecycle in cross-functional workplace with global supply chain environment. Develop performance standards for project team accountability by introducing SOP’s, reporting project metrics, and creating dashboard.• Increased program efficiency and maintained sustainability by establishing scalable management processes, defining roles, and formulating strategic roadmap.• Earned recognition and elevated program efficacy at global supply chain level by creating/deploying strategic plans for company's cybersecurity program and reporting direct to C-level executives.

Supervised all facets of specialty group mentoring sessions, including logistics and scheduling management. Managed AMR operations with four project managers, three scheduling staff, and $1.5M AOP. Coordinated with management to acquire necessary data sets for completion of session and achieving expectations. Oversaw communication activities among advisors, schedulers, and leadership. Influenced decision-making of leadership and group stakeholders by presenting constructive feedback in routine sessions. Established and ensured adherence to change control process for project plan re-baselining. • Reduced annual cost of $1M+ by contributing in optimizing strategies and implementing scalable business plans.• Successfully transformed program from novel business concept into self-sufficient and completely functioning organization across AMR region of AppleCare.• Met training requirements by acting as bridge between senior management and mentoring organization.• Rebuilt and restored predictability of business development process down to <10% variation from project baseline commitments while improving diverse methodologies, tailoring industry best practices, and establishing several project performance metrics.

Managed end-to-end operations of AppleCare mentoring organization program to ensure smooth flow of operations. Played key role in planning/formulating business and mentor resource plan and executing policy/procedures for Specialty Mentoring Group. Orchestrated summit sessions for senior management across various AppleCare organizations. Ensured seamless execution of operations by monitoring all aspects of organizational project management within the program. Built and strengthened relationships across different levels of management within organizations. Contributed to establishment and execution of effective business strategy with keen focus on facilitating 18 lines of business comprised of 350+ employees. Conducted quality assessments to aid in management of two team manager apprentices. Identified and fulfilled business needs by hiring top performing mentors and maintaining above average advisor KPIs.• Augmented AOP from <$200K to $1M+ by developing business plan as per vendor strategy for new business.• Enhanced productivity by 25% and created customer value via establishing cross-functional KPI’s, promoting culture of meaningful innovation, continuous improvement, agility, and accountability.• Delivered exceptional assistance in managing end-to-end operations of program from defining scope, determining proposals, testing, and execution of processes to manage organizational activities.

Played key role in creating policies and practices followed by different mentoring departments as contributor. Revamped program to assure smooth flow of operations and improved organizational productivity. Boosted advisors’ productivity by utilizing cutting-edge coaching methods. Championed in offering exceptional off-site vendor support.• Commended by management for uncovering improvement areas and executing effective solutions. • Bestowed with promotion to Team Manager Apprentice position by demonstrating excellent performance in accomplishing numerous backfills.

Served as focal point of contact for communicating client’s issues with relevant department. Analyzed and resolved concerns by providing technical support.• Ranked among top 10% of performers across AMR area throughout employment time.• Received promotion to senior level within one year by showcasing outstanding and effective results.