Boakye Twum- Donkor Email & Phone Number

Hamilton, ON, CA

Hamilton, Ontario, Canada

• · Collaborated with cross-functional teams to identify and prioritize business problems, then leveraged statistical modeling techniques such as regression and clustering to generate solutions. · Developed predictive.
• Conducted A/B testing to evaluate the effectiveness of marketing campaigns and identify opportunities for optimization.· Expert in SQL for data querying, aggregation, and manipulation. · Presented data insights and.

Hamilton

• Communicated effectively with property owners and municipal staff through phone and electronic means while responding to requests for reconsideration, tax applications, and municipal inquiries, ensuring high customer.
• Managed a mix of permits, appeals, and other applications for my assigned area, prioritizing permits at risk and meeting service level agreements, utilizing organizational skills.
• Conducted land analysis for zone 2 region 19 towards the Post Valuation Review using technical and analytical skills with Microsoft Excel to generate necessary adjustments of land values based on market areas.
• Provided training on creating sales packages and comprehensive information for appeals, utilizing both oral and written communication and presentation skills to train co-workers and senior colleagues.

Hamilton

• Communicated effectively with property owners, builders, and municipal staff in person, over the phone, and via electronic means to maintain high customer satisfaction and meet customer service standards.
• Ensured accuracy in assessment records by carefully inspecting, measuring, and photographing structures and land, resulting in minimal to no corrections from process control and WOPR.
• Analyzed data and generated time adjustment factors and graphs for commercial and industrial properties in zone 2 regions 18-20 using Microsoft Excel as lead for part B analytics in the Local Area Knowledge Report.
• Collaborated with a team to re-inspect all primary and secondary structures and reconcile data for a trailer park re-assessment project as part of special projects in support of the assessment function.
• Exceeded daily keying requirements for permits, re-inspections, and sales investigations by utilizing time management skills, resulting in improved KPI growth rate for assigned region.
• Maintained a fair balance in KPI growth for assigned region by prioritizing permits at risk, executing a mix of minor and major permits, and being aware of keying cut-off runs and dates.

St Catharines, Ontario, Canada

• Achieved outstanding pass rates for 1st year Microeconomics students through interactive exercises and presentations in organized tutorial sections.
• Evaluated students' understanding of course work with informative tools and attention to detail when grading midterms, exercises, and final exams.
• Improved student academic performance by organizing office hours and addressing specific student problems to encourage self-motivated learning schemes.
• Motivated the interest of students to pursue economics as a single major for their undergraduate degree using interpersonal and communication skills to conduct lectures when lecturers were away for conferences and.
• Provided strategic recommendations for various research works by applying comprehension and analytical skills to conduct literature reviews on advanced economic papers and coming up with high-quality reports to assist.
• Facilitated better understanding on the core principles of Economics by employing comprehension and instructional skills and strategies in delivering tutorial sections and seminars to 2nd year economics students to.

Hamilton, Ontario, Canada

• Improved data collection for PVAs and Analytics Department by reviewing and inputting PIER data with a keen eye for detail, resulting in more accurate assessments for non-residential properties.
• Streamlined PVAs' access to sales information by organizing sales packages, consolidating information from various sources into OneNote.
• Improved customer satisfaction through clear and effective communication during on-site inspections and measurements with PVAs for building permit reviews.
• Investigated vacant areas and computed tax rebates using SOURCE, IPS, Realware, and specialized vacancy calculators for both cost and income vacancy rebate applications.
• Processed building permits (Commercial/Industrial) by working closely with PVAs to update SOURCE, IPS, EMS, and MVP legacy systems.
• Improved sales processing for Commercial and Industrial properties by gathering information on sales with invalid prices and those for multiple parcels of land and consolidating them for PVAs to code into IPS legacy.

Ghana

• Resolved taxpayer’s challenge with filling new taxes by examining books, identifying omitted transactions and reconciling with previous tax receipts, using problem-solving skills to enhance customer satisfaction.
• Updated Valued Added Tax (VAT) returns of small and medium scale enterprises using technical skills and data management software, improving smooth filing of tax returns and reducing client complaints.
• Redesigned arrangement of taxpayers’ folders in Central Filing Office using organization skills to keep recent folder tabs in front, ensuring improved access to folders in a chronological manner.
• Developed a tax revenue model to assist management in making cost-effective investments decisions, using analytical, statistical, and quantitative modeling skills.
• Analyzed and interpreted monthly reports on filed taxes to provide insights to the Research and Development team, using analytical skills.
• Presented results from tax report analysis to enhance comprehension, using presentation and communication skills.

Certificate, Data Analytics Bootcamp

• Advanced Microsoft Excel • Python – Pandas, Numpy, Matplotlib, API, Web Scraping • Business Intelligence and Visualization – Tableau •.

Master’S Degree, Business Economics

Bachelor Of Arts (Ba), Economics, First Class Honours

Activities and Societies: Assistant Programs Director University of Ghana Economics Society (UGESS)

High School, Business Administration And Management, General

Activities and Societies: Financial Secretary for Cybit IT club.-2010 Member of the Ako Adjei House (House 7) basket ball team.-2010