Sales & Marketing• Sales initiation, quoting, & processing• Product demonstration, installation, and technical support• Manage corporate branding (Logos, Font Sets, Color Palettes)Software• App UX design• App TestingIT & system Administration• Manage Google Play, Google Ads, and Google Analytics• Manage Cloud Server (Redmine, Sandbox, Webserver, Database, Sugar)• Manage Windows Server 2019 (SolidWorks PDM)

• Developed and maintained positive customer relations• Provided sales support that includes order initiation and processing, lead qualification, and quoting• Ensured product availability and serve as factory to sales liaison on orders• Overseer of company CRM:o Maintenance of customer database informationo Nurturing leads o Monitoring opportunitieso Creation of pipeline reports.

Marketing• Utilized creative writing strategies for digital/direct mailings, brochures, signage, and print advertisements• Produced email marketing communications to target groups including potential and preexisting customers• Complete tradeshow and event organization (Scheduling, budgeting, booking, travel/accommodations, etc) Graphic Design• Design of marketing brochures and advertisements • Creation of logos, product identity, label, and packaging designs• Product photography and retouching.• Video production and editingWeb• Created and administer the website using (HTML, CSS, Dreamweaver CS2, Joomla)• SEO & pay-per-click optimization (Google AdWords) • Setup and administer shopping cart (X-Cart) Shipping• Ensured export compliance (Kewill)• Arranged international shipping of high value items (FedEx, UPS, DHL, Expeditors, etc)• In-depth knowledge of domestic and international shipping reg. (VAT, duties, customs regulations)• Prepared import declarations, NAFTA certifications, and carnet documentsIT Support• Identified and resolved technical issues in a multiplatform environment• Managed user accounts associated with network and business applications• Supported IP and analog telephones services• Assisted with management and tracking of assets and software licenses