Bob Baker Email & Phone Number

Appleton

Support and manage a data warehouse for over 6 million active users and millions of monthly claimsCreate and support business reports using Informatica, Oracle, and MS SQL ServerStreamlined our member database to cleanly identify over 6 million unique members from over 20 million subscriber records with 99%+ accuracy

Appleton, WI

Alderman for Appleton's 9th District.- Resolve constituent issues by leveraging city staff and resources- Build community relationships and neighborhood cohesion by acting as a facilitator for neighbor disputes and neighborhood issue.- Manage and steward Appleton's $80+ million dollar budget. Standing CommitteesCommunity and Economic Development-Oversee.

Appleton WI

Support Analyst managing web content for over 100 daily and over 1000 weekly newspapers.- Troubleshooting and repairing stories in our custom CMS tools- Managing user access and permissions for over a dozen digital apps to help coordinate and produce up to the minute news content- Create and maintain dynamic web fronts.

Appleton WI

Support Analyst on a team supporting 10k+users with desktop, network and application issues. Job duties include:- Provided end user support for Windows and Mac OS computers- Set standards and practices for help desk analysts - Trained and mentored new team members- Implemented chat support option for end users expanding our offerings and efficiency as a.

Appleton WI

Front end web development with AngularJS.- Developed projects for internal clients- Identified key stakeholders to direct project vision and ensure client satisfaction.- Learned new skills, techniques, and standards to produce clean maintainable code

Appleton, WI

Full-Stack developer managing multiple projects simultaneously. Worked directly with clients to: - Migrate large, complex data structures- Build reports using SSRS- Design, build, and deliver web applications using C#,.NET MVC, Javascript, and Angular- Manage data using stored procedures, views, and normalized data structuresAdditionally, I worked on.

Appleton, WI

Responded to support tickets in person and via the phone. Worked with end-users to resolve all manner of technical issues including: hardware malfunctions, software errors, virus and mal-ware removal, and network errors.Installed, replaced, and updated hardware for users including: hard drives, monitors, computers, web cams, mice, keyboards.

Appleton, WI

Worked with clients to understand their issue, offered quick solutions at the counter when possible and explained the reasoning for more complex repairs when needed.Deescalated irate clients and offered satisfactory resolutions.Worked on computer and mobile phone set-ups and repairs.

Appleton, WI

Moved old intranet sites onto SharePoint servers. Worked with clients to redesign, remove, or clean up forms, using InfoPath, and websites to eliminate waste and streamline the user experience. This was a huge project that included dozens of websites owned by different groups or departments, all in different locations, and over 100 different forms that all.

Appleton

Kept pace with rapidly evolving technologiesTested and developed company softwareResolved network and software issue via phone

Associate'S Degree, Software Development

Bs History, American History (United States)

Activities and Societies: VP Oshkosh Gaming Society