As an Applications Support Analyst III, I have been instrumental in leading transformative projects that optimize business processes, enhance system reliability, and align technology with organizational goals. My contributions span automation, system migrations, and operational improvements.  Driving Automation Efficiency: Led the implementation of AutoMate BPA software, automating over 600 batch jobs across 25 interconnected systems. Standardized processes ensured a 98% monthly success rate, reducing operational risks and freeing up significant resources for strategic initiatives.  Streamlining Financial Data Management: Re-engineered batch automation processes for the firm’s largest operational transition, managing 60 custodial feeds for 20,000 accounts. These enhancements significantly improved data accuracy and expedited reconciliations.  Innovating Workflow Systems: Designed and implemented an employee onboarding/offboarding system integrated with Active Directory and Exchange, enabling seamless tracking of application access, employee assets, and workflow progress. This system boosted operational transparency and compliance through comprehensive audit logs.  Optimizing SharePoint Operations: Developed a SharePoint system to manage over 50,000 annual cash transactions for 10,000 clients, reducing errors and improving processing speed. Oversees deployments across 13 mission-critical business applications to ensure operational continuity.  Delivering Enterprise Solutions: Progressed from Tier 1/2 support to technical leadership roles in enterprise-wide projects, including SharePoint migrations and APX upgrades, using Agile and Waterfall methodologies to meet deadlines and achieve successful implementation.  Executing Rapid Upgrades: Managed testing and updates for over 300 batch jobs during system upgrades, completing production deployments within a 72-hour window to maintain operational integrity.

In this role, I delivered tailored solutions for Legg Mason’s financial systems, improving operational efficiency and achieving measurable cost savings across global affiliates.  Cost Savings Impact: Conducted IDC security classification pricing analysis, reducing costs by $50,000 annually across four PORTIA environments.  Global Portfolio Management: Managed four PORTIA environments supporting 10 multinational affiliates with $162 billion in assets under management, ensuring operational efficiency and compliance.  Custom Solutions Delivery: Partnered with stakeholders to gather requirements and implement bespoke PORTIA reports and batch processes, enhancing decision-making capabilities for operations and compliance teams.  Streamlining Transitions: Oversaw the decommissioning of eight multinational affiliates, migrating 300+ users to independent portfolio accounting systems with minimal disruption.  Resolving Critical Issues: Diagnosed and resolved system challenges related to transaction processing, performance issues, and vendor feeds, maintaining high system reliability.  Enhancing Operational Workflows: Automated key processes across affiliates, optimizing workflows and improving efficiency.