Bob Coleman Email & Phone Number

Clifton, New Jersey

Parsippany, New Jersey

Manage 3 call centers (Parsippany, Augusta and Canada) consisting of 2 managers and 20 Client facing reps. In addition, manages 4 benefits analysts, 2 HR analysts, 2 workers comp reps, 2 severance analysts. Experience with ADP Enterprise V5 (US), ADP reporting (ADPR), Global View (SAP) (Canada), Salesforce (CRM), Avaya (CMS), Nice (Black Lion) and Genesys (WFM). • Provides advice and problem solving expertise related to various types of HR inquiries, which are considered to be of high complexity and may require significant research and interpretation to ensure proper resolution.• Utilizes and updates knowledge base tool to provide consistent answers to customers and future solutions that can be leveraged by the HR Shared Services team. • Acts in advisory capacity to HR Shared Services team members with respect to HR Business Partner and HR policy/program issues.• Proactively makes recommendations for best practice processes and policy improvements and provides support and recommendations to the VP, HR Shared Service as well as COE’s.• Partners with all HR colleagues to facilitate knowledge transfer between HR Shared Services and all other HR functional areas.• Leads various HR Shared Services special projects as assigned.• Meets key performance measures, such as customer satisfaction and issue resolution, as well as other HR Shared Service SLAs.• Consistently demonstrates ADP’s Guiding Values of Integrity, Respect, Collaboration, Excellence and Leadership.• Follows ADP’s policies and procedures.

Greater New York City Area

Responsible for managing the day to day activities of technical team upgrading PeopleSoft Financials from version 9.1 to 9.2.

Greater New York City Area

Manage the day to day PeopleSoft ERP development team with numerous successful completed projects, implementations, upgrades, fixes, tax updates and capital projects. Very knowledgeable in many of the technical and functional areas of PeopleSoft HCM (HR, Benefits, Ben Admin, Payroll, Time and Labor, Pension, Position Management, Employee and Manager Self Service, complex reporting and SQL), Excellent analytical and problem solving skills, delegate work assignments, lead functional/technical meetings, make sure business requirements are mapped into technology solutions, manage vendor relationships, supervise deployment of modifications, implemented ways to improve system performance, automation, and reduce unnecessary maintenance and support.• Implementing Oracle HCM Cloud Solution.• Implemented automated time sheets for New York, Illinois and California. • Spin Project separated MSG into 2 distinct companies (Sports and Media)• Implemented Position Management • Automated ICIMS new hire integration to and from PeopleSoft• Implemented (ICIMS) Applicant Tracking System• Implemented Citibank Pay Card Program• Implemented Self Service eProfile• Implemented NYC and CA Sick Leave Programs• Automated GL Financial process from PeopleSoft to Oracle• Automated Leave accrual process• Managed Annual Open Enrollment Process• Managed PeopleSoft Tax Updates

IT Manager – manage team projects, execute vendor selection RFP process, delegate work assignments, lead functional/technical meetings, conduct employee reviews, supervise deployment of modifications, developed ways to improve system performance and reduce unnecessary maintenance and support. Project Manager for extremely large HCM N/A regional consolidation projects, below are some of the projects that I have successfully managed.• Project Manager for PeopleSoft conversion to SAP using Agile/Waterfall methodology. • Project Manager for the Roche/Genentech Integration planning project using Agile/Waterfall methodology. • Project Manager for the HCM N/A Consolidation of Roche Boulder, Colorado and Roche Palo Alto, California HR systems into Nutley’s HR system using Agile/Waterfall methodology. • Project Manager for the Implementation of Position Management which included deploying organizational charts on our Roche intranet. • Project Manager of the PeopleSoft HCM Upgrade from version 8.3 to 8.9.

My main responsibilities included managing the development team and individual projects, conducted employee reviews, delegated work assignments, participated in functional/technical meetings, and also discovered ways to enhance system performance and reduce unnecessary maintenance and support. As a hands-on manager, developed and implemented a new payroll program to capture changes only, eliminating daily maintenance of inspecting changes. Modified many application engines and SQR’s to enhance performance, by adding indexes, redesigned program logic/flow and enhanced SQL statements using DBA explain plans eliminating full table scans. These modifications resulted in a significant improvement in system performance.

My major accomplishment was upgrading PeopleSoft from version 7.5 to 8.3. As project lead, I provided outstanding technical and functional support to HR, Payroll and Benefits staff. During this upgrade, used the upgrade assistant, tuned application engine programs and developed customizations based on business requirements. I lead the fit gap sessions in determining which customizations to retain/eliminate and what new functionality to add and lead the self-service initiative providing input to customizations; view only functionality to paychecks, HR and Benefits data and applied transactional functionality for emergency contact, phone numbers and United Way contributions. Implemented tax updates and fixes on a quarterly basis and supporting payroll for year-end (W2, 1099’s, etc...).

At Novartis Pharmaceuticals, as the technical project lead, implemented PeopleSoft 7.5. This assignment had the added complexity of running payroll in house and benefits administration. During this upgrade I had the task of making sure payroll was in sync with the prior release which I developed a SQR to compare payroll cycles and report discrepancies. Developed many of the third party interfaces, and was specifically responsible for the Citibank and General Ledger Programs. Customized pages, records, and menus based on business requirements. At Novartis Consumer Health, as the technical project lead, implemented PeopleSoft 7.5 HR, Benefits Administration, and Payroll Interface. Designed and developed all vendor interfaces, and modified COBOL programs for the Payroll Interface and many custom SQR programs and queries for end-users, including ad-hoc reports to meet weekly business processes. Extensively used PeopleTools customizing pages, records, menus, and created indexes within PeopleSoft to meet the client’s business and system requirements. Created the interface for the client’s 401(k) process, and wrote in/out bound processes for Open Enrollment.

Computer Programming Certificate

Computer Programming

Pmp Certification # 1470969

Bachelor’S Degree, Bsast In Computer Technology (Pending)