Bob Crocker Email and Phone Number
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Experienced Service Desk Technician with a demonstrated history of working in the marketing and advertising industry. Strong information technology professional skilled in Technical Support, Active Directory, Windows Server, Management, and System Deployment.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Support EngineerMicrosoft Sep 2018 - PresentDallas/Fort Worth AreaWorking as a Support Engineer for Azure Active Directory with Identity
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Technical Support EngineerTeksystems Apr 2017 - Sep 2018Dallas/Fort Worth AreaContracted to Microsoft as a Support Engineer for their cloud services in the Azure Identity space -
System Administrator/Service Desk TechnicianDdb Aug 2013 - Feb 2017Dallas/Fort Worth AreaCreate and maintain Active Directory Users and computers for 600 usersOffice 365 maintenance and support for 600 usersSharepoint 2010 maintenance and supportFinancial maintenance and support plus Super User for EAS application for 1200 usersSupport of 3rd party document management utility: Knowledge lake and its integration to SharePointCover our service desk and providing initial support and customer service for pcs and macs for 600 usersAccount provisioning for AD, email, and financial systemsSBOX compliance which included quarterly documentation and an annual audit. -
Help Desk Services ManagerOmnicom Management Services Apr 2012 - Aug 2013Dallas/Fort Worth AreaSet policy and supervised our HelpDesk that supported 1200 usersManaged two HelpDesk TechniciansManaged account provisioning for AD, email, and financial systemsMonitored and generated reporting and statistics from the ticketing and phone system -
Senior Desktop Support TechnicianOmnicom Management Services Jul 2006 - Apr 2012Dallas/Fort Worth AreaAdministered and deployed ticketing system for IT department for 1200 usersTier 2 troubleshooting hardware and software for all PCsImage creation and deployment for all PCsHardware provisioning for all PCsTraveled to Wilton, CT location to deploy new email solutionSupported home computer systems onsite for VIPsSupported audio/visual systems for presentations
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Desktop Support TechnicianOmnicom Management Services Dec 2001 - Jul 2006Dallas/Fort Worth AreaTroubleshooting hardware and software for macs/pcsImage deployment and creation for PCsHardware provisioning for pcs/ macs
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Helpdesk TechnicianOmnicom Management Services Jul 2000 - Dec 2001Dallas/Fort Worth AreaTier 1 troubleshooting and support for macs/pcsInitial contact and customer support for all calls to the IT department
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Mentor (Tier 2 Technician)Stream International Apr 1999 - Jul 2000Dallas/Fort Worth AreaManned a line that provided support for Tier 1 technicians of a pc tech support call centerMonitored and reviewed calls of Tier 1 technicians providing Hardware and OS support to consumer pcsTraveled to Memphis, TN to help our contract deploy a service center at that locationTrained new techniciansInterviewed prospective employees
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Call Center TechnicianStream International Aug 1998 - Apr 1999Dallas/Fort Worth AreaProvided Tier 1 Hardware and OS support at a tech support call center for macs and pcsTook over difficult support issues for pcs from other techsWon 2 quarterly awards for ability to follow procedure on a call
Bob Crocker Skills
Bob Crocker Education Details
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Counselor Education/School Counseling And Guidance Services -
Graduated Cum Laude
Frequently Asked Questions about Bob Crocker
What company does Bob Crocker work for?
Bob Crocker works for Microsoft
What is Bob Crocker's role at the current company?
Bob Crocker's current role is Support Engineer at Microsoft.
What is Bob Crocker's email address?
Bob Crocker's email address is bo****@****dal.com
What is Bob Crocker's direct phone number?
Bob Crocker's direct phone number is (214)-259*****
What schools did Bob Crocker attend?
Bob Crocker attended University Of North Texas, University Of North Texas.
What skills is Bob Crocker known for?
Bob Crocker has skills like Windows Server, Customer Service, Microsoft Office, Management, Networking, Sharepoint, Technical Support, Leadership, Troubleshooting, Vmware, System Deployment, Operating Systems.
Who are Bob Crocker's colleagues?
Bob Crocker's colleagues are Vicky Prajapati, Anusha Kn, Ryan Meehan, Podium Evento Podium, Anitha Bagyam, Sabareesh Narayanasamy, Rafael Denis.
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Bob Crocker
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