Bob Lindemann Email and Phone Number

Directed cloud migrations to Office365 and Azure, ensuring the customer smooth running of the remote working for a year.Control server, accounting systems, and network support for 150+ users for Non-profit companies and Law firms.Delivered outstanding performance resolving all support incidents with a 99% customer satisfaction rating.Improve the quality of service by addressing any vendor’s issues through effective solutions.Strengthen all cybersecurity systems ensuring a 100%… Show more Directed cloud migrations to Office365 and Azure, ensuring the customer smooth running of the remote working for a year.Control server, accounting systems, and network support for 150+ users for Non-profit companies and Law firms.Delivered outstanding performance resolving all support incidents with a 99% customer satisfaction rating.Improve the quality of service by addressing any vendor’s issues through effective solutions.Strengthen all cybersecurity systems ensuring a 100% uptime maximizing business’ potential output.Maintain VOIP and WIFI systems.Guide and support the client through various transitions to achieve their mobile workforce goal. Show less

Controlled Servers and workstations for clients in the DC metro area.Streamlined COTS (consumer off the shelf) implementation, data migration, and data warehouse.Delivered dedicated technical expertise, consulting, and development services through a mix of engineering solutions.Maintained Office365 environments for multiple clients.Evaluated and analyzed system administration vulnerabilities and determined mitigations.Developed effective relationships with customers by… Show more Controlled Servers and workstations for clients in the DC metro area.Streamlined COTS (consumer off the shelf) implementation, data migration, and data warehouse.Delivered dedicated technical expertise, consulting, and development services through a mix of engineering solutions.Maintained Office365 environments for multiple clients.Evaluated and analyzed system administration vulnerabilities and determined mitigations.Developed effective relationships with customers by performing weekly client visits and high-quality service standards. Show less

Supervised 24x7 operations, supplying network, application, system, and hardware support for 100 Customers.Developed network security policies including patch management, anti-virus deployment and maintenance, custom script creation, and deployment.Directed high-level projects including new server deployments, server migrations to hosted services, and deployment and migration to virtual servers.Increased Tier 3 incident resolution from 90% to 99% in the span of 18 months.

Controlled computer and server systems for local businesses including law firms, nonprofits, and graphic design companies.Delivered customized solutions by phone, remote or on-site technical support to clients based on their specific business needs.Completed assigned project work on time, including configurations, installations, migrations, testing, and troubleshooting.Improved client satisfaction by maintaining ownership of issues throughout the life span of each support… Show more Controlled computer and server systems for local businesses including law firms, nonprofits, and graphic design companies.Delivered customized solutions by phone, remote or on-site technical support to clients based on their specific business needs.Completed assigned project work on time, including configurations, installations, migrations, testing, and troubleshooting.Improved client satisfaction by maintaining ownership of issues throughout the life span of each support issue.Headed services software control, network security, system maintenance, patching, antivirus, and automated backups.Provided on-site technical assistance and computer system management services related to installation and troubleshooting of computers, printers, servers, network setup, and cabling. Show less

Headed users’ issues resolution, related to network access, local printers, PC hardware, email, internet, VPN, and WAN.Maximized productivity and uptime, while enhancing the customer experience.Provided general administrative support for customer networks.Upholding the highest standards of customer service always to internal and external clients.Delivered exceptional and customized computer systems development services to customers, based on their operating needs.Executed… Show more Headed users’ issues resolution, related to network access, local printers, PC hardware, email, internet, VPN, and WAN.Maximized productivity and uptime, while enhancing the customer experience.Provided general administrative support for customer networks.Upholding the highest standards of customer service always to internal and external clients.Delivered exceptional and customized computer systems development services to customers, based on their operating needs.Executed on-site technical assistance and computer system management services related to installation and troubleshooting.Advised the company on the latest hardware and software product releases and cost-effective purchasing practices. Show less