Senior Operations Manager
CurrentWith P&L responsibility ($5M budget), lead and mentor management team to craft—and execute—continuous quality improvement plan in order to achieve overall goal of 99.8% or higher YOY in 85K sq. ft. distribution center.Selected (from 5 internal candidates) in 2020 to direct operations for $63M acquisition, ensuring smooth transition to Anixter policies, procedures, and quality standards while driving safety and high productivity. • Developed previously nonexistent SOPs / best practices for order processing and inventory reporting.• Consistently under budget for controllable costs (6% or more) by setting up monthly review of financials with controller and finance team and communicating variables for re-forecasting.Safety: Created local safety program utilizing select members of leadership team, along with volunteers from production floor, to ensure secure and safe work environment.Team Leadership: Focus on optimizing, developing, and improving work teams by achieving a balance between the productive and the humane, inspiring others to be better.• Introduced employee recognition program, identifying those with zero errors which resulted in reducing errors 12% in 2019 and 16% in 2020.• Significantly improved communication and employee morale, refocusing mindset of 50 employees, through monthly facility meetings, including entire staff, to review quality and productivity statistics.• Initiated daily 5-minute “stand-up” meetings with group leaders and supervisors to share production numbers and shift resources between production areas.More Continuous Improvement• Drove 41% increase in productivity per employee by researching and implementing automated wire spooling equipment to replace dated manually operated units.Pandemic: Collaborated with Sales, HR, and support partners to successfully manage continuity of business / maintain customer relationships during government closures and sales volume disruptions.
