Bob Guarnieri

Bob Guarnieri Email and Phone Number

Vice President of CX and BPO Advisory @ OUTSOURCE CONSULTANTS, LLC
Boca Raton, FL, US
Bob Guarnieri's Location
Boca Raton, Florida, United States, United States
Bob Guarnieri's Contact Details
About Bob Guarnieri

AboutAs a BPO Expert with 25+ years of hands-on experience in the call center industry providing outsourcing solutions, I enjoy helping companies find high-quality and top-performing BPO providers. My guiding principles are honesty, integrity, and treating others how I want to be treated.🔍 Outsource Call Center Search & SelectionOutsource Consultants simplifies your call center search and takes the guesswork out of the BPO selection process. We’ll do the heavy lifting, so all you need to do is select a partner from a heavily vetted list of top-performing vendors. And we do it at NO COST to you!🌎 500+ Global BPO PartnersWith our proprietary BPO vendor database, you can instantly see how hundreds of outsource call centers stack up to your requirements for pricing, location, language, and more!📊 Ongoing Performance MonitoringOur relationships with our clients are long-term and ongoing, so we maintain a position as your advocate for the length of your partnership with your call center. We will continue to monitor your call center’s performance to ensure they keep meeting and exceeding your expectations.🎉 Better Customer Experience + Lower CostsWith over 500 outsource call center partners, we’ll find those “hidden gems” with direct experience in your industry, proven KPI performance, and pricing that positively impacts your bottom line.By matching our clients with the best call centers in the world, we help them save time, and money, reduce risk and drive peak performance. At NO COST, we can help clients find the 'Hidden Gem' call center outsourcing options (US-based, Nearshore, or Offshore). Clients include energy, healthcare, medical, cable, telecom, wireless, education, political, catalog, utilities, DRTV, financial services, e-commerce, and retail. Our mission is to be the industry leader in domestic and international call center outsourcing by adding value to companies searching for a contact center that will make a difference to their bottom line while delighting their customers. The business benefits of partnering with us extend well beyond cost savings and include improved efficiency, effectiveness, flexibility, quality, and call center performance. By adopting an outsourced strategy and partnering with us our clients emerge with the ability to better support their external outsourcing strategy demands.Interested in getting a free call center cost proposal? Contact me today at bguarnieri@outsource-consultants.com

Bob Guarnieri's Current Company Details
OUTSOURCE CONSULTANTS, LLC

Outsource Consultants, Llc

View
Vice President of CX and BPO Advisory
Boca Raton, FL, US
Employees:
37
Bob Guarnieri Work Experience Details
  • Outsource Consultants, Llc
    Vice President Of Cx And Bpo Advisory
    Outsource Consultants, Llc
    Boca Raton, Fl, Us
  • Outsource Consultants, Llc
    Vice President Of Cx & Bpo Advisory
    Outsource Consultants, Llc Jun 2023 - Present
    St Louis Park, Minnesota, Us
    Outsource Consultants is a call center outsourcing advisory firm that helps companies find the perfect fit outsource call centers. Our BPO industry experts simplify your search process by matching you with call center providers that meet your exact requirements. We save time, reduce costs, and find you the right partner, at no cost to you.
  • Tlc Associates
    Senior Vice President Of Sales
    Tlc Associates May 2022 - Jun 2023
    Cedar Rapids, Iowa, Us
    TLC Associates is an Award-Winning BPO Provider delivering high quality solutions from Domestic (Brick& Mortar, WFH), Nearshore and Offshore locations.
  • Callzilla - The Quality-First Contact Center
    Svp Of Sales
    Callzilla - The Quality-First Contact Center Jul 2017 - May 2022
    Miramar, Florida, Us
    Callzilla -The Quality First Call Center. We drive performance and quality across the board. Recently recognized as the "2017 Best Outsourcing Provider" by ICMI, Callzilla continues to build upon its reputation as a top near shore Omnichannel solution provider. Our highly-acclaimed contact center operations in Bogota (Colombia) is consistently raising the bar on performance in each champion-challenger/multi-vendor environment in which we compete.
  • Liveops, Inc.
    Director Business Development
    Liveops, Inc. Nov 2016 - Jun 2017
    Scottsdale, Az, Us
    LiveOps is the leading home-based agent outsourcing provider of customer experience management, preparing you for peak season, low season and everywhere in between. We are redefining the customer experience with our deep expertise and capacity flexibility to help you meet today’s demands. LiveOps' home-based agent solution offers unlimited scalability to grow with program needs and overall enterprise requirements. Having access to a large pool of 20,000 agents means we can quickly and economically ramp your program to meet seasonal or event driven volume spikes.
  • Startek
    Vice President Of Sales
    Startek May 2015 - Oct 2016
    Denver, Co, Us
    Startek is a Global BPO Provider with sites in US, Honduras, Jamaica and the Philippines with the common goal of delivering a better customer experience.
  • Fusion Contact Centers, Llc
    Vice President / Business Development
    Fusion Contact Centers, Llc Mar 2012 - Apr 2015
    An $11 million-dollar domestically based boutique BPO company providing IB Sales, Customer Care, Retention and Technical Support from facilities in CA and NV.
  • The Results Companies
    Senior Vice President
    The Results Companies Jan 2007 - Mar 2012
    Fort Lauderdale, Fl, Us
    A $180 million-dollar Global Outsourcing Company providing IB/OB Customer Support from Domestic, Near Shore and Offshore Locations
  • Protocol Integrated Direct Marketing
    Vice President Of Sales
    Protocol Integrated Direct Marketing Jan 2006 - Jan 2007
    Sarasota, Fl, Us
    A Multi-Million dollar global provider of integrated marketing services to a diverse client base. Offerings include full inbound/outbound customer care and acquisition, e-mail and e-commerce management, BPO solutions, replication and fulfillment solutions, agency services, direct mail capabilities and database marketing.Hunter Role. Responsibilities included developing Sales strategies for developing large new account opportunities targeting mainly Fortune 500 companies.
  • Technion Communications Corp
    Senior Vice President / Business Development
    Technion Communications Corp May 1998 - Dec 2005
    An $80 million-dollar Global Outsourcing Provider offering complete Global Contact Center solutions to a diverse client base encompassing the Telecommunications, Financial Services, Technology and Consumer Services/Retail industries. Locations included US, Canada, Barbados, Argentina, Colombia and the Philippines
  • Precision Response Corporation
    Director Client Services
    Precision Response Corporation Feb 1992 - May 1998
    ($450 million-dollar Direct Marketing organization offering integrated marketing solutions for Fortune 500 companies through Telemarketing, Database Marketing and Fulfillment/Direct Mail channels) Vice President of Client Services overseeing AT&T Client and their needs for Contact Center and Fulfillment Support - P&L responsibilities included managing the profitability of 2 designated business units consistently exceeding profit targets set by the company.
  • Valasis
    Sales
    Valasis Feb 1988 - Jan 1992
    Livonia, Michigan, Us
    ($500 million-dollar company that was the largest producer of Free-Standing Inserts in the country. Company produced and distributed 53 million 4-color booklets through a nationwide network of newspapers on a weekly basis)Account Executive - One of six people hand selected by company CEO to participate in and successfully complete an intensive 6-month Executive-led Sales Training program.

Bob Guarnieri Skills

Business Development Bpo Outsourcing Vendor Management Call Centers Crm Customer Experience Contact Centers Account Management Management Workforce Management New Business Development Sales Customer Retention Process Improvement Strategy Call Center Inbound Marketing Operations Management Business Process Improvement Call Center Development Customer Satisfaction Lead Generation Team Management Performance Management Cross Functional Team Leadership Telemarketing Offshoring Strategic Partnerships Leadership Customer Acquisition P&l Management Analytics Telecommunications Relationship Management Customer Relationship Management Outsourcing Management Business Process Outsourcing

Bob Guarnieri Education Details

  • Sacred Heart University
    Sacred Heart University
    Bachelor Of Science (B.S.)

Frequently Asked Questions about Bob Guarnieri

What company does Bob Guarnieri work for?

Bob Guarnieri works for Outsource Consultants, Llc

What is Bob Guarnieri's role at the current company?

Bob Guarnieri's current role is Vice President of CX and BPO Advisory.

What is Bob Guarnieri's email address?

Bob Guarnieri's email address is bg****@****lla.net

What schools did Bob Guarnieri attend?

Bob Guarnieri attended Sacred Heart University.

What skills is Bob Guarnieri known for?

Bob Guarnieri has skills like Business Development, Bpo, Outsourcing, Vendor Management, Call Centers, Crm, Customer Experience, Contact Centers, Account Management, Management, Workforce Management, New Business Development.

Who are Bob Guarnieri's colleagues?

Bob Guarnieri's colleagues are Nirol Kanti Bol, Jouel Patricio, Michelle Frankki, Andrew Griffiths, Kaoser Babu, Sarah Klosterbuer, Aashish Piplode.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.