Bob Harper Email & Phone Number

Greater Atlanta Area

Manage cross functional virtual global teams in 25 locations across 14 countries to support the delivery of Tier 1 and Tier 2 services across the enterprise environment supporting internal customers. Drive the adoption of best practices in Asset Management and other Service Management processes. Work with the business and service delivery teams to define the proper metrics and KPIs in evaluating service delivery quality levels and direct the production of regular reports on performance to stakeholders. Spearhead remediation efforts to eliminate roadblocks and free up resources. Review solution proposal and deliverables with IS Project Management team and other business units to transition new services into production.

Greater Atlanta Area

Manage cross functional virtual global teams to support the delivery of Tier 1 and Tier 2 services across the enterprise environment supporting internal customers. Drive the adoption of best practices in: Event Management, Incident Management, Change Management, Problem Management, Configuration Management, and other Service Management processes. Work with the business and service delivery teams to define the proper metrics and KPIs in evaluating service delivery quality levels and direct the production of regular reports on performance to stakeholders. Spearhead remediation efforts to eliminate roadblocks and free up resources. Review solution proposal and deliverables with IS Project Management team and other business units to transition new services into production.

Manage corporate enterprise Wellness infrastructure platform to include application deployment, security, support, and maintenance of three-tier architecture utilizing Microsoft Terminal Services, Microsoft Internet Information Services, coupled with a backend Microsoft SQL Server database cluster in a high compliance-oriented environment.

Directed and optimized all the operation of servers, networks, and systems in Nashville TN facility. Provided timely, accurate, and consistent technical infrastructure service and presentation to internal and external clients. Coordinated with other teams to identify and implement new systems to support business function at effective cost. Developed budgets/policies/procedures to support functional infrastructure.