Bob Masters Email & Phone Number

Leader on the ERP Team implementing a common ERP platform at over 17 plants. Work with business leaders, team leads and end users. Responsible for project planning, change management, discovery, as-is and to-be analysis, business process and workflow normalization, end-user training, documentation and configuration.

Key member of the project management team, responsible for managing high-visibility, large complex projects. Lead teams of EFI and customer-based resources to achieve goals while utilizing best practices for planning, monitoring and controlling key projects.• Manage projects for independent companies to large multi-site organizations, ranging in revenue from $15M to $15B. Act as the lead project manager for system- wide/cross functional teams.• Act as a systems architect with a broad understanding of the application and ability to quickly understand business requirements in order to recommend best practices to lead the organization through business process redesign.• Lead discovery process and develop business process models to document as-is and to-be systems based upon targeted business goals.• Identify needs and implement training for key stakeholders in highly complex functional areas that have the most significant impact on the organization. Support these changes by building training tools and methodologies that aid in the delivery and support of our clients.• Facilitate steering committees that measure, monitor and effectively communicate project status and highlight potential areas of concern. Build knowledge around the underlying cause of issues attributable to system or business processes and develop solutions to resolve the issues.• Build solid, trusting and transparent relationships with CEOs, Project Sponsors, Project Managers and Business leads, allowing me to work with businesses on change management in consideration of both organizational and human resource needs.

International software development company offering custom Enterprise Resource Planning Systems for the print and packaging industry. DiMS! develops integrated software to vertically align the printing process including estimating, planning and scheduling, pre-press, production and supply chain management. Based in the Netherlands with customers throughout Europe, Australia and South Africa, U.S. Customers include Brown Printing, a division of the $22.7 billion Bertelsmann Media Worldwide family of companies and LDS Church.Act as the key Project Manager in the United States handling the largest U.S. accounts, managing the implementation of the custom programs from project launch through execution and support. Lead cross functional teams including software engineers, consultants and key client stakeholders. Deliver effective product solutions on-time and within budget constraints. Select ongoing accomplishments include:• Assumed management of key project with largest U.S. Customer. Successfully managed issues and ongoing concerns in order to execute an efficient go-live date. Managed post-launch issues, acting as a liaison between DiMS and key customer to ensure customer satisfaction.• Developed a reporting system with reliable project metrics. Initiated new policies to handle budget, sales cycles and planning framework. Worked with team to develop a structured product management methodology.• Produced training materials and presentations to help sales team with technical support for new and prospective clients.• Build new relationships and solidify existing relationships with key customers. Successfully negotiate business relationships and inter-company projects with European and American stakeholders.

World-class, privately held printing production and manufacturing company specializing in commercial offset printing, bindery services, personalized printing and digital printing, and financial print services. Serves customers from four U.S. locations and employs approximately 130 people.Reporting to the owner, promoted to improve processes, output, technology infrastructure and customer satisfaction to add to margins and profit. Supervise approximately 50 exempt and nonexempt employees at two locations. Collaborate with customers to solve problems, achieve quality standards, meet deadlines and retain long-term business. Also managed the digital print services department. Select accomplishments included:• Led the company to add and market digital printing with personalized printing and mailing capabilities. Identified need, researched solutions and negotiated purchase prices. These capabilities launched the company into new markets and accounted for significant revenue.• Enhanced efficiency and employee productivity, improved overall workflow, and reduced costs, waste and errors by identifying the opportunity to implement a new collaborative pre-press / printing system across multiple sites.• Built long-term business relationship with a major insurance company which led directly to a 240% growth in revenue over an eight year period and the development of Swift’s largest customer. This was accomplished by meeting commitments, creative problem solving and troubleshooting. • Streamlined workflow and increased organizational efficiency, tracking and reporting capabilities by leading the implementation of the company’s first MIS / ERP system.

Master Of Science (Ms), Information Systems - Business Analysis/Systems Analysis

Master Certificate, Project Management

Project management

Bs, Industrial Design & Marketing

Placed third in the 2nd International DESIGN the Future Competition open to business professionals and students.