Bob Mcfarlane Email & Phone Number

Salt Lake City, Utah, United States

Promoted to OEM program manager responsible for managing hundreds of projects a year workingclosely with our OEM customers. Developed working friendships with important OEM customers who order regularly throughouteach year, delivered quotes to clients, processed, and managed orders through to shipping. Helped clients make sure design intent was feasible and practical for actual implementation. Manage and communicate project schedule based on overall project parameters, projectscopes, and customers goals Maintain detailed project documentation, including key project decisions, customer requestsand revisions Work closely with the 3form factory and fabrication teams to make sure project was madecorrectly and on time

Salt Lake City, Utah, United States

Have taken a leading role in reducing quality dollars and unit count occurrences through implementinglean tools such as 5 Why root cause analysis, targeted issue prioritization by measuring dollar andfrequency activity. Work directly with customer service manager to resolve issues immediately andimplement corrective measures throughout company to eliminate repeat problems. I am able to do thisthrough KPI management, communication, and training of personnel. Reduced cost of failure (COF) from $730K in 2016 to $250K in 2021. Created and implemented order check system to verify correct production. Prevented a potential $100k in quoting mistakes double checking quotes.Implemented quick claim review and processing to improve a negative experience forcustomers. Participate in monthly quality meetings to assess and improve companywide processes. Serve as the lone company contact for sales reps, customers, installers, and internal teams.

Salt Lake City, Utah, United States

Promoted to project manager responsible for managing the orders of eight national sales reps. Quoted product, delivered quotes to clients, processed, and managed orders through toshipping. Handled any technical questions, problems, or delivery issues. Helped clients make sure design intent was feasible and practical for actual implementation.

Salt Lake City, Utah, United States

Worked as sales coordinator and promoted to lead sales coordinator based on my product knowledge,quality performance, and ability to properly service sales reps and customers. Was responsible forleading a team of nine sales coordinators in the delivery of quotes, service, and product delivery tocustomers nationwide. Managed over $3.5MM in revenue each year as part of a team supporting sales reps. Ensured quotes were created in less than one day and delivered to client with accurate pricingand detailing. Was able to provide task substitution for sales reps allowing them to focus on selling to A and Dclients in the field. Served as a liaison in the factory for customers and sales reps looking for progress updates andshipping updates on orders. Led a team of sales coordinators creating a process for each to deliver a standardizedexperience for reps and customers.

Salt Lake City, Utah, United States

Promoted to work with sales reps and internal project managers to quote their projects. Made sure thecorrect products, quantities, and sizes were included on the quote. Also included hardware and lightingwhere applicable. I made sure all prices were correct before sending quotes back to sales reps andcustomers. I was also responsible for ensuring all layups and custom layups of architectural panels wereentered into production system correctly. Was recognized as a consistent contributor in first time right quoting with minimal mistakes. Depended upon to understand and interpret architectural drawings to essentially complete aproduct take off to estimate the appropriate product. Ensured that the product matched the A and D specification and design intent. Main order entry employee because of my knowledge of literally thousands of potential productlayups. I knew how to layup and manufacture many custom layups and whether they would bemade correctly or not before a client was allowed to order.

Salt Lake City, Utah, United States

Hired as one of the first employees of 3form to manufacture architectural resin panels. Was responsiblefor making samples, shipping samples, confirming layup recipes, and then making the final productbased on sample approval. This job also taught me numerous proprietary manufacturing techniquessuch as heat forming, fabrication, seaming, cook recipes, and curing times. Quickly proved to be a reliable and quick learning production associate in an environment withno established processes or training. Relied upon to layup, process, and final inspect panels in a fast paced environment. Delivered exceptional quality to customers during a critical time in the company’s history. If wemade bad product, we would not be a sustainable company in the industry. Gained an invaluable reputation for knowing the process from start to finish and what workedand what did not in delivering a first of its king resin product offering.