Bob Morris Email & Phone Number

Birmingham, Alabama, United States

Katy, Texas, United States

Responsibilities:• Project lead for store POS equipment upgrade/rollout.• Team with store operations, enterprise support, overseas resources and in-house technical team to upgrade and replace Toshiba GSA based POS system.• Document, schedule, and coordinate needed activities with 3rd party vendors.

Houston, Texas Area

STAGE STORES, INC., HOUSTON, TX - CAREER SUMMARYSenior Manager - Store Systems April 2018 – 10/30/2020 (bankruptcy)Manager – Point of Sale February 2010 - March 2018Help Desk Manager October 2003 - January 2010Systems Analyst - Store Systems October 2001 - September 2003Stage Stores, Inc. - Summary of Career Responsibilities • Progressive promotion and expansion of responsibilities over an 18-year career with Stage Stores, Inc. • Responsible for total point-of-sale operation in 830+ stores in 40+ states.• Ensure store POS projects are initiated, designed, developed, implemented, and supported according to technology and business expectations.• Communicate effectively with IT technical teams, other corporate business teams and executive management. • Install, maintain and update all POS vendor in-house applications as well as ecommerce platform software.• Manage, hire and train multi-tiered help desk team to support store applications software/hardware. • Provide resolution and mitigation steps for help desk escalated issues 24x7. • Administer annual/mid-year reviews for all direct reports. • Sourcing/procurement/management of store systems 3rd party contracted products and solutions. • Responsible for meeting and exceeding SLA goals – reporting daily, weekly and monthly support metrics to senior management. • Create, track and reconcile POS and depot related purchase orders.• Collaborated with store operations team to obtain feedback on support needs of user base (store personnel) as well as suggested process improvements for the Help Desk, end user training, and technical FAQ’s.• Advise on knowledgebase administration and development of team training.• Designed, engineered and implemented the store-to-corporate communication interface via 'Remoteware' software platform (XcelleNet).• Awarded ‘IT Associate of the Year’ in 2015 from over 100+ associates.

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston County, Texas, United States

• Progressive career with increasing responsibilities/roles from programmer/analyst to Store Systems Manager over my 13-year span of employment.• POS (Point-of-Sale) project management, COBOL programming, helpdesk/technical support. • STS POS conversion. Coded Transaction Log processes for STS NCR POS platform. • Created and maintained over 200 COBOL applications according to specifications saving the expense of outsourcing to the STS vendor.• Weiner’s Stores permanently closed their doors in Sept 2001 after 65 years of business.

Spring, Texas, United States

• Designed/coded proprietary custom SMDR (station message detail recording) analysis programs for clients allowing call center monitoring and analysis using BASIC. Performed polling and collection of this data.

Houston, Texas, United States

• Directed and participated in miscellaneous ground crew team responsibilities to insure on time performance.