Bob Moyer Email & Phone Number

Chapel Hill, NC, US

Raleigh-Durham-Chapel Hill Area

• Founded on the principles of integrity, innovation, and impact, B M-Powered Consulting LLC is more than just a consultancy; we are your strategic partner in sales and support success.
• Developed and implemented strategies for customer onboarding, training, and success plans, which aligns well with managing complex enterprise-level upsell opportunities resulting in more than $550,000 in new activity.

Raleigh, North Carolina, United States

• (position eliminated due to reduction in force)
• Collaborated with SMB customers and partners on Credly to boost product adoption, drive value, and secure timely renewals.
• Guided customer journeys using a mix of methodologies, self-service, and personalized touches to ensure success at scale.
• Identified customer value drivers and KPIs to develop actionable Success Plans for mutual success.Key Accomplishments:
• Cultivated strategic relationships with VP/C-level executives to identify key opportunities and budget holders, ensuring alignment of customer success initiatives.

Raleigh, North Carolina, United States

• (position eliminated due to reduction in force)
• Fostered enduring relationships with partner stakeholders by facilitating communication between partners and NetSuite and Workday channel/sales teams.
• Engaged with channel partner staff to grasp their business needs, suggesting services and improvements to align with their goals.Key Accomplishments:
• Led sales team as coach/player, overseeing pipeline progression, account planning, skills development, and target achievement.
• Achieved 287% sales surge by upselling 23 new Managed Services logos, collaborating with cross-functional teams for customer strategy alignment and leveraged business cases, communicated ROI which led to high customer.

Raleigh-Durham, North Carolina Area

• (recruited for leadership role)
• Advocated for effective customer post-onboarding experiences and lifecycle management, ensuring tangible value outcomes.
• Proactively mitigated renewal risks and identified growth opportunities in account portfolios.
• Established robust relationships with key user personas driving product adoption.
• Implemented customer success journey milestones using standardized playbooks.
• Conducted Quarterly Business Reviews to assess progress and align strategies.

Raleigh-Durham, North Carolina Area

• (position eliminated due to reduction in force)
• Fostered rapport with demanding clients to forge a successful partnership for a crucial project, overcoming obstacles for project success.
• Conducted in-depth analysis for internal clients, navigating evolving Oracle processes to resolve issues and mitigate high-profile risks through collaboration with cross-functional partners.

Raleigh, North Carolina, United States

• Manager designated (July 2012) as a Subject Matter Expert (SME), trusted advisor and Customer Success Leader.
• Supported America’s Sales Account Teams and Business Development Managers to convey product value, benefits, and technical details of the Design and Supply Chain solutions.
• Enhanced relations across all levels of customer organizations through on-site visits.
• Served as the primary point of contact for operational issues, driving resolutions through IHS’ technical support model.
• Established an Executive Briefcase tailored for technical support executives.Key Accomplishments:
• Assessed subscription health for 100% of the accounts and achieved base growth from $2M to $5.72M over two years with 99% retention.

Raleigh-Durham-Chapel Hill Area

• IHS Global Inc. (Moved into AM role post IHS acquisition of Promiere)
• Maintained and expanded ARR by monitoring account health and insights.
• Engaged with key stakeholders and C-level executives to enhance account governance and provide trusted advice for growth opportunities.
• Collaborated cross-functionally to develop scalable playbooks and align services with solutions.Key Accomplishments:
• Consistently exceeded goals by 112% over three years, ranking top 5 on team.
• Advocated for product improvements based on customer feedback, resulting in a 55% higher satisfaction rate.

Raleigh, North Carolina, United States

• Avnet-Promiere team (IHS acquired Promiere team in 10/09)Value Added Reseller (VAR) for the IHS Global line of design and supply chain risk management solutions targeting OEM's, EMS electronics providers.
• Exceeded expectations, achieving 105% of target in FY ‘07 and surpassing sales goals with 102% achievement in FY ‘08. The team achieved 97% renewal rate YoY, with $225K in upsell business and $850K in renewal business.
• Lead the generation of $225K in upsell and $859K in renewal contracts over a two-year period.