Bob Murphy Email & Phone Number

Glasgow, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

• Day to day management of award-winning ChargePlace Scotland electric vehicle charging network and key stakeholder relationships.• Responsible for identifying and resolving issues or enquiries in collaboration with stakeholders, admin team, customer advisors, and suppliers, via all channels. • Primary point of contact for charge point owners, equipment manufacturers, suppliers, and installers, plus end user escalation and any other relevant enquiries such as FOI or ministerial requests. • Provided technical advice and learning materials to Service Centre staff on all matters relating to EV charging along with advising stakeholders on procurement, installation, and performance of charge point infrastructure.• Active input on development, implementation, and co-ordination of a fault management and reporting system. Liaised with stakeholders for training and familiarisation. • Active input on development and evolution of backoffice systems and operational support requirements, including, but not limited to: UI, Apps, reporting structures, payment information and data visibility.• Focused on process improvement and creation, adapting to suit needs as work streams evolved.• Levered contacts and experience to build on existing relationships with charger owners and new parties to ensure prompt issue resolution and consistent end user experience. • Responsible for management of asset registers, data clarity, and publication. • Contributed to weekly and quarterly Transport Scotland KPI reporting. • Liaised with comms team to produce driver / owner newsletters and social media messaging content.• Developed trend analysis reporting to identify problem sites or recurring fault patterns to allow proactive maintenance.• Facilitated creation of backoffice access for all stakeholders. • Delivered education workshops, webinars, driver forums. • Attended OEM showcases and public events to promote CPS and role within wider Scottish decarbonisation goals.

Scotland

Scotland

• Electric vehicle charging infrastructure specialist responsible for B2B SWARCO ‘eVolt’ electric vehicle charging equipment & installation sales throughout Scotland in both Public and Private Sectors.• Maintained up to date internal product development while researching competitor offerings and liaised closely with installers to better understand challenges plus develop electrical systems and civils knowledge. • Engaged in collaborative survey work with installation sub-contractors to provide turnkey solutions for clients through consultative engagement, aligning client needs with on-site conditions, and ensuring all H&S considerations met.• Assisted clients in identifying suitable funding options and best EV charging solutions.• Proven results in fast-paced and evolving business landscape. Target performance levels successfully achieved c. £2M p/a.• Maintained and developed excellent working relationships with key stakeholders such as Transport Scotland, and Energy Savings Trust.• Active in close and collaborative relationships with installation sub-contractors and SWARCO Project Managers. Facilitated collaborative and clear communication with open and effective feedback channels. • Excellent EV-driver community engagement through high profile social media presence including links with EVA Scotland and other industry bodies.• Produced monthly reporting on forecasts, industry trends, and used driver / customer feedback to lever sales and identify opportunities.• Portfolio and pipeline included key accounts such as: Scottish Police Authority, Scottish Fire and Rescue, Multiple NHS boards, Multiple Colleges and Universities, Historic Environment Scotland, SEPA, Scottish Natural Heritage, plus many other individual B2B clients

Midlothian Campus

• Manager of Edinburgh College’s EV fleet, public charge posts, and eCar Booking System servicing around 530 users.• Produce monthly reports on information gathered to demonstrate cost savings against ‘Grey Fleet’ mileage claims, comparative emissions savings, and ‘real world’ user experience. Reports also consider the distance traveled by each vehicle, number of trips, times of use and energy consumed. • Liaise with contractors, suppliers, workshops and stores regarding quotations, charge post installation, vehicle telemetry orders and installation, vehicle consumables and maintenance. Supervise EV project intern.• Engage with partner organisations such as local authorities listed above and other establishments (eg. Scottish Qualifications Authority) to gather and process data relating to EV use. Negotiate participation of new partners to expand research project.• Influence Edinburgh College Low Carbon Transport policy through eCar project and usage data gathered. • Active in promotion of EV’s and enhancing engagement through presentations, social media, and induction training for staff. Acts as key contact for both internal and external queries relating to the project, its infrastructure, and benefits. Also active partner in the ‘Switched on @ Work’ scheme. • Sector-leading EV project referenced as a case study in Transport Scotland’s ‘Switched on Scotland: A Roadmap to Widespread Adoption of Plug-in Vehicles’.

Dalkeith

• Part-time role during period of full time study at Jewel & Esk/Edinburgh College 2011 to 2013.• Provided out of hours maintenance and customer service support for busy local authority contact centre.• Facilitated front line maintenance solutions for council tenants by arranging repairs with in-house tradesmen and external contractors. Updated database with new incidents and liaised with emergency services when required. • Responded to all other general customer queries via email, letter, inbound & outbound phone calls.

Kings Buildings, Edinburgh

• Governed workflow through busy Undergraduate/Postgraduate admissions and recruitment office• Supervised and directed all day to day activities, delivering excellent customer service to key stakeholders.• Managed recruitment and continuous personal development of admissions team staff, including temps.• Responsible for accurate and timely roll out of any business critical information (UCAS updates, UG/PG course changes, UKBA policy alterations and procedural revisions).• Supplied administrative support to Head of Recruitment and Admissions at the College of Science and Engineering. Helped review, improve, develop and implement new business processes.• Engaged with public during busy Open Days, offering admissions advice and guidance for both school leavers and parents. Arranged logistics and stationery for the events plus managed staff cover.• Collaborated on design and production of display material such as posters and booklets for the Open Days.

Automotive Engineering Technology/Technician

City & Guilds Automotive (Level 2), Automotive Engineering Technology/Technician

Activities and Societies: Class Representative, Student UnionStudied Light Vehicle Maintenance and Repair, basic welding, and EV Technology.

Hnd Graphic Design & Illustration, Graphic Design