Robert Olsen Email & Phone Number

Overland Park, Ks

Enhanced pre-sales engineering support effectiveness, supporting multiple account managers nationwide in resulting in an increase in sales for collaboration, network, and security infrastructures. Collaborated with stakeholders to transform network infrastructures, enhancing client satisfaction through thorough consultations and guided solution design sessions implementing Aruba, Cisco, Fortinet, and Juniper. Developed initiative as Collaboration Practice Lead, was responsible for developing sales collateral and service briefs, as well as cataloging professional and managed service offerings for company voice/video/collaboration solutions (premises VoIP and UCaaS/CPaaS).Delivered detailed proposals and designs, addressing complex collaboration challenges with on-premises and UCaaS solutions, leading to an increase in customer sales and retention rates with vendors such as Microsoft Teams, Cisco, and Zoom, RingCentral, 8x8, and Mitel.Crafted innovative product offerings and design proposals for AV-integrated conferencing solutions, earning recognition for excellence and achieving sales growth in environments utilizing Microsoft Teams Rooms, Cisco Webex, and Zoom Rooms.Provided expert pre-sales technical support for network and security infrastructure deals, contributing to winning opportunities by expertly deploying LAN/WAN, SASE, and ZTNA solutions. Enhanced client security postures through the strategic design and implementation of Zero Trust Networking architectures using leading solutions like Cato Networks, Cloudflare One, Cisco Secure Access, Fortinet, Netskope, Palo Alto Prisma Access, and Zscaler. Created comprehensive product collateral that increased solution adoption by simplifying complex SASE/SSE vendor comparisons and articulating feature benefits such as SD-WAN, ZTNA, CASB, RBI, SWG, DLP, DNS Security, ZTNA, URL Filtering, ATP, FWaaS, and NWaaS to executives and customers.

Kansas City, Missouri Area

Developed consultative relationships with clients and internal stakeholders based on technical, solution, or domain knowledge.Lead client pre-sales calls, technical demonstrations, onsite technical evaluation, and design sessions across multiple technology domains including Network (LAN/WAN) Infrastructures, Network Security Infrastructures, and Healthcare Voice & Video Systems.Provided pre-sales support by ensuring proposals and scope align with solution requirements, organizational needs and overall strategies and demonstrate return on investment to the client for assigned solutionDeveloped technical architectures, frameworks and strategies to meet the business and application requirementsEvaluate multiple technology and vendor strategies to solve technical challenges

Supported multiple sales executives as in the Kansas City market as a general pre-sales systems engineer working with Commercial, Enterprise, and Gov-Ed accounts as a Cisco reseller and systems integratorSupported multiple sales executives across the country for the past 4 years as a national collaboration pre-sales engineer focusing on opportunities involving Cisco’s collaboration portfolio (voice, video, content sharing, WebEx, and Spark).Provided pre-sales, consultative services to customers on LAN / WAN, Security, IPT, and Data Center projects & technologies. Developed detailed design documentation, including Bills of Materials, Scopes of Work, Design Diagrams, Workplans, and Implementation plans for multiple Cisco product lines including Unified Communications, Security, Data Center and Route/Switch.

Provided pre-sales design support to 12 Account Managers, contributing to an increase in successful sales closures in the Kansas City market as a Cisco reseller and systems integrator. Delivered expert consultative services on LAN/WAN, Security, IPT, and Data Center projects, boosting client engagement and technology adoption. Developed detailed design documentation, including Bills of Materials, Scopes of Work, Design Diagrams, Workplans, and Implementation plans for multiple Cisco product lines including Unified Communications (Unified CM, Unity, Contact Center Express), Security (ASA's, MARS), Data Center (WAE-WAAS, ACE, Nexus), and Route/Switch

Directly supported three (3) Account Managers in the Kansas City market as a pre-sales systems engineer working with Commercial, Enterprise, and Gov-Ed accounts as a Cisco reseller and systems integratorProvided pre-sales, consultative services to customers on LAN / WAN, Security, IPT, and Data Center projects & technologies. Developed detailed design documentation, including Bills of Materials, Scopes of Work, Design Diagrams, Workplans, and Implementation plans for multiple Cisco product lines including Unified Communications (Unified CM, Unity, Contact Center Express), Security (ASA’s, MARS), Data Center (WAE-WAAS, ACE, Nexus), and Route/Switch. Facilitated the development ‘partner-relationships’ with customers that enabled account teams opportunities to provide additional products and services over time.