 Instrumental in launch of new restaurant brands in Nashville and Chattanooga.  Hired, trained, and coached 60+ staff members on customer service skills, food and beverage knowledge, and safety standards. Acted as liaison between restaurant and owners to make sure staffing, revenue and variable cost goals were met.  Streamlined processes to reduce overtime expenditures and reduce inventory waste by 6%. Directed day-to-day operations involving financial management, revenue growth, and management of personnel in a top customer service atmosphere. Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance. Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions Increased profit margins by continuously shopping around for high quality products with lower ingredient costs Created compelling marketing and outreach strategies to promote restaurant brands. Analyzed customer feedback to create effective ways of improving internal sales training. Maintained an employee retention rate 25% higher than the industry standard through management training programs, periodic performance reviews, and motivational coaching tactics

 Managed performance of diverse teams of 60+ FOH and BOH restaurant staff, while also managing dining room, bar, and administrative responsibilities. Executed ordering of food, supplies, and beverages, as well as inventory control and auditing of stockroom. Ensured local health and safety codes were met to maintain security and assure policies are met. Acted as liaison between FOH and BOH to provide “above and beyond” restaurant service. Established standards for personnel performance, employee evaluations, and overall restaurant presentation to provide excellent customer service and products. Receive excellent reviews from customers and superiors alike directly related to customer service and decision making. Guided employees to develop customer service skills to drive sales. Coached & developed teams daily.