Responsible for overall day-to-day operational performance for a value-added re-seller of healthcare products for companion animals to end users. Provided both leadership and directed strategic support to multiple departments, through sales, technical support, customer service and vendor relationships. Clients ranged from small business to multi-million dollar companies which included e-commerce re-sellers, veterinary groups, brick & mortar retail stores which include independently-owned stores to fortune 500 "big box" retailers. -Increased revenues by strengthening manufacture relationships, annual rebate incentives of > $2,000,000 annually.-Reduced cost by negotiating product cost with distributors and product manufacturers.-Built industry recognized customer support team.-Developed revenue and cost forecasts and established Key Performance Indicators for tracking and implementation of new policies.-Successfully implemented lean operations techniques to all areas of the operation, reducing waste, increasing yield and significantly increasing customer satisfaction.-Hired and coach Sales and Support staff to achieve revenue and customer service objectives.-Secured and negotiated contracts with shipping carriers and brokers.-Managed Logistics channel teams to ensure that carrier claims and deliveries were made in expected time and customers were satisfied with the delivery.-Secured and negotiated exclusive contracts with industry-leading manufacturers.-Led all major account presentations and contract negotiations; point person in discussions to influence decision making and win clients and vendors.-Developed short and long-term sales strategies to gain market share/penetration with regional managers, branch managers and account executives to uncover new sales opportunities, develop existing sales, and increase revenue.-Attended all major industry trade shows and conventions to maintain vendor and client relationships as well as secure new opportunities

oversee every aspect of the business operations from sales, purchasing, marketing,accounting, shipping/receiving and hiring/firing.